I am able to play games modes offline but I am constantly getting a roster update error. When it asks me if I would like to try again, I choose yes and it gives me the error again. This is a continuous process that goes until I choose no or the game freezes. This means I cannot play any online content. My game has fully downloaded and I have tried repairing the game from Origin. Any help would be great. Thanks Madden community! [Admin - updated thread title]

@tippit94 The team is aware of that roster update error. I've seen players mention that if you use "Import Roster" for starting up a Franchise instead of the option to use the latest and start the Franchise in the regular season (skip pre-season) that can help get around it freezing.

@EA_Kent wrote: Hey folks, We're looking for some additional information on this issue to pass along to the Madden team. When you have a chance please share the following info: - Which platform are you playing on? - What is your PSN ID, Xbox Gamertag, or EA Account ID? Thanks! /Kent Hey, all.If you're on PC can you provide us a DxDiag in your reply so we can start looking for commonalities why the roster update is being blocked for you? I saw this for past Madden titles and from what I've seen before it could be related to firewall/anti-virus settings. I've seen lighting software cause strange technical issues for Apex Legends too. It may be a program or software everyone is running in the background that we'll need to have the team identify if it's blocking you all from successfully updating the roster. How to gather DxDiag information https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Why doesn’t EA FIX THE PROBLEM?! Year after year it’s the same old finger pointing to the customer when no other video does this crap! The most disappointing gaming experience ever and EA does not care. Prove me wrong...

@Voltanix If you haven’t tried already, try connecting to a hotspot to download the rosters. I haven’t tried it for madden but it’s worked for other EA games when I’ve had issues. Hope that helps

i am having the same problem and nothing it fixing it i have re downloaded 3 time repaid the game 2 times and still nothing can some one please help.

[Information Request] Madden 21 Roster Update Error

52 Replies

EA_Kent
Community Manager
5 years ago
Hi @Pterrance178.

There might be something blocking the game from connecting to the download servers. Have you checked to make sure there's an exception for Origin and Madden NFL 21 in your security software?

/Kent
Pterrance178
5 years ago
Hey @EA_Kent i appreciate your time.
I have made sure Madden NFL 21 and the Trial are allowed to communicate through Windows Defender Firewall and still no luck. Was that the action you were referring to? And what would be my next option?
maydawg26
5 years ago
I am currently having the same problem. I checked everything you said and its all clear. I repaired my game and redownloaded it and still no luck please help.
maydawg26
5 years ago
@Pterrance178 Did you get it fixed. If so what did you do.
maydawg26
5 years ago
@EA_Kent i am currently having the same issue
Blakemay14
5 years ago
@EA_Kent Having same problem! would like to play head 2 head on mut!? please Help ASAP!
EA_Kent
Community Manager
5 years ago
Hey all,

Thanks for the updates!

There are some other steps we can try that might help with this error as well. When you've got the chance I'd recommend starting off with the basic connection steps from the EA Help site. If you're still having trouble after that check out the platform-specific steps as well:

- PC

- Xbox One

- PlayStation 4

Let me know how that goes once you've had a chance to give it a shot. Thanks again.

/Kent
mopda4th
5 years ago
I cannot update to current roster when I do I keep seeing the error message and it will not allow me to successfully complete it. What do I do to fix this?
tippit94
5 years ago
i am having the same problem and nothing it fixing it i have re downloaded 3 time repaid the game 2 times and still nothing can some one please help.
Ellio2312
5 years ago
@tippit94 wrote:
i am having the same problem and nothing it fixing it i have re downloaded 3 time repaid the game 2 times and still nothing can some one please help.

I also am having the same problem