Madden 18 - The requested league is temporarily unavailable, We apologize...

I'm having the same problem still do I need to update something or what

@Liljzombie_valuNothing to Download as EA isn't fixing the issue. General consensus is that the franchises have been wiped from the server and EA doesn't have a backup. From the couple of weeks I've been following, the mod will pop up once or twice a week, typically just to talk about the forum rules. They'll then mention reaching out to the team but then we don't hear back any real updates.

As someone who was an early part of this thread I find the lack of information and resolution unconscionable. 

@EA_Blueberry - must suck to be you and get badgered because your company won’t act. This is shameful on EA’s part. Bad cards to be dealt, but I don’t think anyone is going to let you off the hook for EA’s inaction. 

Some answers would be nice...EA put a real bow on the end of 2020 with this “issue” and inability to act. 

Hey, everyone.

I will be working Sundays for a bit and it doesn't look like we have an update from the team yet on this. I'll see what new information we can find out about how impactful this is to give you all a guesstimate on how much longer this could take. I don't want to set expectations it's going to be fixed tomorrow with you all eagerly waiting when it could be more complicated to address. Those who I have to reach out to aren't in the office today - will update you all asap. 

It would be great to get an update on what the issue is even if a timetable for a fix isn't available. As of now it seems like the leagues are gone and this is just a stalling technique until people become disinterested and accept that EA doesn't plan to do anything to resolve the issue. Thanks. 

@EA_Blueberry  Thanks for telling us at least something.  However, I hope you and the development team understand that our patience is starting to wear thin, and some of us have been out of patience for weeks.  Instead of getting progress updates and results, we're getting excuses, and I think EA's customers deserve better than that.

Excuse #1: It's the holidays, and the development team is home with their families.

Absolutely no problem and no complaints from me there.  I've heard plenty of horror stories about the life of a game developer and the 80-100+ hour weeks throughout the production cycle of a game.  I hope they all got plenty of time over the holidays to spend with their families.

Excuse #2: Madden 21 is the Priority

Understood.  It's the current Madden title, and it's the playoffs in the real life NFL.

Excuse #3: We Can't Tell You What's Wrong Or What We're Doing To Fix It, Because "Security Reasons"

I know how releasing certain information about the workings of your game could leave you more vulnerable to "hackers" but there has got to be a way that you can share more information and have the information generalized and sanitized enough where it would not pose a security risk to release it to the community.

I understand the excuses, but at the same time the excuses start to fall apart now that it's been over a month.  The holidays are over.  I don't care how much Madden 21 is the priority, resources could be devoted to resolving this problem over the course of an entire month.  I get keeping a lid on things in the interests of security, but it's been over a month.  It's time to start offering some transparency to your customers.  Details on what's wrong, timetables on a resolution, schedule of maintenance windows.  This is standard practice with most companies that are offering cloud based services.  I work in the ISP/VoIP Cloud Services industries, and if we communicated with our customers like this when something goes wrong, we wouldn't have any customers left.  It's this kind of nonsense that gives EA the reputation it has across the gaming community.

@EA_BlueberryI appreciate your efforts to communicate what you can with us, and I know it sucks to be the messenger because keyboard warriors love to shoot the messenger.  I hope that the dev team can give you something better to tell us because I'm pretty tired of waiting for a fix, and I'm tired of watching people shoot the messenger repeatedly.  Despite my ever growing frustration on the issue having not been addressed in anything close to a timely matter, I still want to offer my best wishes to you and the team on addressing the issue so you can get this problem off your back.

@EA_Blueberry. So whats the status and timeframe? Its over a month. They could have had an extra programmer hired just for this and trained and fixed by now.

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@ThorVader wrote:

@EA_Blueberry. So whats the status and timeframe? Its over a month. They could have had an extra programmer hired just for this and trained and fixed by now.

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I just got in an hour ago and immediately reached out for details. I'll get back to you all as soon as I get word on what the status is. 

Any news?