Madden 20 does not launch

@EA_Blueberry 

To be honest, nothing makes any sense anymore.
In the meantime I installed Madden under a different Windows user account (a new one without any other programms on it) . There it can be started so far and the game is starting and works well.
But not only that - since then the game can be started again in the original account, where it was not possible before. In the meantime I didn't try anything else there. 

Let's see how long it stays that way....

@05McNabb 

Do you have a non-English character in your Windows username? We've seen that cause launching issues for other various games.

Madden20. Does not launch. The opening video screens work fine. But at the last screen where it says”Losding” it freezes   I have contacted EA Support 8 times. I have tried every offered solution. Nothing works.  It’s very frustrating .  I would like to get my money back. The game I paid for does not launch    Who do I contact to  see about reimbursement?

@JoesBills 

Which platform did you purchase the game for and where did you purchase it?

I purchased the game on line for Windows 10.  I downloaded the game from "Origin".   BTW:  It took a long time to download.  (about 2 hours)

@JoesBills 

Purchases made through the Origin store can actually be refunded from the customer's end if eligible. This is our Great Game Guarantee refund policy: https://www.origin.com/usa/en-us/store/great-game-guarantee

If it's freezing when you're loading it up, that is something we should be able to fix for you unless it fails to meeting the minimum system requirements. Can you upload a DxDiag for us so we can review your system specs?

How to pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

@EA_BlueberrySince some time has passed, I was really hoping you guys had more solutions for this. I just ran into this today and am very disappointed. Bought all kinds of new PC parts, reinstalled terrabytes of stuff multiple times, all to no avail. Any new insight? 

Thanks, 

Ryan

@RFB1800 

Is there any way you can remove all your friends from your friends list or anyone you know that is playing a Russian version of a game to see if that helps launch this for you? We've seen fringe cases where a game will successfully launch after remove friends from their friends list or if it's a Russian version game being played by another friend on the friends list.