Got an error message saying my license wasn't recognized to play on my laptop. It played all week, including yesterday, but no go today. I'm on windows 10. Not looking for online play, but only on my laptop. Any help would be helpful. Thanks.
Community ManagerHey, @Jerks19
Were there any changes made to your laptop in the last 24 hours, such as new software or hardware installs? Any Windows Updates?
Did you reinstall the game multiple times? Some games have a license limit in which our staff will have to assist in renewing the license.
The last windows update was on Nov.21st. and I haven't reinstalled the game since September, when it worked until Dec. 1st.
Community ManagerTry running the game in compatibility mode (right click on the desktop shortcut>properties>compatibility) and run it in an older OS. If that doesn't work, a reinstall might be worth it as a recent Windows Update might have some correlation.
Community ManagerThat's strange. Have you tried reaching out to our Live-Support team so they can pull up your account to see what is causing that license error? Those older games have a limit on how many times they can be installed before the license needs to be renewed. They can walk you through the steps on how to perform that.
Live-Support
