Forum Discussion

Jerks19's avatar
6 years ago

madden 2008 game won't start

Got an error message saying my license wasn't recognized to play on my laptop. It played all week, including yesterday, but no go today. I'm on windows 10. Not looking for online play, but only on my laptop. Any help would be helpful. Thanks.

6 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey, @Jerks19 

    Were there any changes made to your laptop in the last 24 hours, such as new software or hardware installs? Any Windows Updates?

    Did you reinstall the game multiple times? Some games have a license limit in which our staff will have to assist in renewing the license.

  • Jerks19's avatar
    Jerks19
    6 years ago

    The last windows update was on Nov.21st. and I haven't reinstalled the game since September, when it worked until Dec. 1st.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Jerks19 

    Try running the game in compatibility mode (right click on the desktop shortcut>properties>compatibility) and run it in an older OS. If that doesn't work, a reinstall might be worth it as a recent Windows Update might have some correlation. 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Jerks19 

    That's strange. Have you tried reaching out to our Live-Support team so they can pull up your account to see what is causing that license error? Those older games have a limit on how many times they can be installed before the license needs to be renewed. They can walk you through the steps on how to perform that.

    Live-Support

    https://help.ea.com/en/contact-us/

  • Jerks19's avatar
    Jerks19
    6 years ago
    @EA_Blueberry I've only installed the game twice. The first time when I downloaded from Amazon in Sept. 2014 on my XP desktop. When I had a problem with windows, I removed the hard drive to a portable drive. I connected it to laptop and had no problems until Sunday. I also bought a dvd copy from Amazon and had no problem playing the game on my windows 10 laptop until Sunday. There's been no multiple installations. Just one.