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kyethomas's avatar
kyethomas
6 years ago
Solved

Madden 2020 roster

Product: Madden NFL 20
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One S
What is your gamertag/PSN ID? KyeO15
Date/time issue occurred 2nd of February
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? MUT Draft Champions
Summarize your bug Every time u try play H2H it says there’s an error and my roster won’t update to live and my game keeps freezing and then shuts down
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? By going on online and trying to play H2H
What happens when the bug occurs? My game shuts down
What do you expect to see? Match found or just to be able to stay on the game
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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The image I took is what comes up every time (I can’t okay the draft 1)

  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago
    @Gladiator46873 There's a possibility this could be network related. Can you try rebooting your network so you can establish a fresh connection to the EA servers?

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  • Houtbob1's avatar
    Houtbob1
    6 years ago

    @EA_Blueberry  Nothing? I should just forget about online play, when it is the biggest draw of Madden, because the EA provided roster download process is broken? Wow.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    6 years ago

    Hey, @Houtbob1 

    I missed your last response there. Do you have an external hard drive linked to your console? If it's failing that is generally related to not enough space, the files located on a different drive which can cause issues, or connectivity. If you were to visit Manage Files within Madden under Settings, deleting the profile and rosters shown there and restarting the game has helped players get across roster download errors in the past. Let me know if that helps.

  • Houtbob1's avatar
    Houtbob1
    6 years ago

    Hey, @EA_Blueberry 

    I do not have an external hard drive. I do have plenty of room on the main drive, so it's not a space issue.

    I did delete the profile and rosters (though, there were no rosters to delete), restarted the game, and although it took a bit longer to start up (which seemed hopeful) it ultimately failed to download the rosters....again.

    Prior to January (or so) we was able to get online with no issue. Something changed and maybe I'm the only one, but being unable to move past such a basic requirement is frustrating. In the interim I have been playing my 16 year old (thanks, Pandemic!) so we are enjoying the game. I'd just like to see someone else get whipped by a 16 year old for change.

    Is there an escalation path? I appreciate all the help you've given. Just nothing seems to improve my position.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    6 years ago

    Are you getting the error message when you load up the game or when you go to play online H2H when it prompts you to download it? I've seen players get around this before by selecting No on the prompt but then tried clicking on online vs. to trigger the download again.

    Are you able to download the roster from a different Gamertag so we can isolate it as an account based issue?

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