Product: Madden NFL 21Platform:Sony Playstation 4Which console generation do you have? PlayStation 4What is your gamertag/PSN ID? WickedCamp81Date/time issue occurred 8/28 2:00pmWhat type of issue do you have? GameplayWhich mode has this happened in? Franchise ModeWhich part of the mode? OfflineWhat is your Franchise League Name? Offline Summarize your bug Tried switching to classic franchise mode to play my face of the franchise player. Went out of the game mode & tried to come back in. I get the message I cannot play my franchise now says I have to buy a PlayStation network card to play the game mode. Makes absolutely zero sense.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Play the gameWhat happens when the bug occurs? My face of the franchise won’t load & I can’t play it.What do you expect to see? The $80 game working like it shouldPS4 Crash Reporting: Please copy the text you put in the crash report here. N/AWhat is the AMD or Nvidia Model Number of your graphics card? N/AEnter RAM memory size in GB N/AScreenshot To show message received on PS4.

Product: Madden NFL 21Platform:Microsoft XBOX OneWhich console generation do you have? XBOX One SWhat is your gamertag/PSN ID? GrumpyGopher418Date/time issue occurred 9-15-2020 10pmWhat type of issue do you have? GameplayWhich mode has this happened in? Face of the Franchise - QB1Summarize your bug Last time I played Face of Franchise mode I decided to switch to classic mode since I had already played through the story to try it out. I just logged back in to play the game and went to go back and play my classic mode FoF and it wasn’t even there. It was gone/deleted and I did not delete it. FoF mode doesn’t allow me to control when I save so it auto saves and it auto saves to the cloud which I don’t like, instead of saving locally and not being able to control when and where I save. I did find that there is a file under the regular Franchise mode that says QB with a description of what my classic FoF mode was, but when I go to click on that it sends me to subscribe for an Xbox Live membership which I don’t want. I just want to play offline. To be honest, there have been many issues, glitches, and bugs with the game and I’m very disappointed with EA Sports and Madden. I’ve been playing the game for a long time and I’ve never seen this many issues with the game. I don’t think the priorities are straight and I’m disappointed because Madden is the only game I play really, when I get the chance. Hope you guys can fix the many problems soon. Feel free to reach out to me.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Testing why the file deletes itself when user switches to classic mode in FoF.What happens when the bug occurs? Deletes the classic mode Face of Franchise file completely.What do you expect to see? Hopefully my file back, but at the least the issue fix so I can restart and do it over again and not have the same problem.PS4 Crash Reporting: Please copy the text you put in the crash report here. What is the AMD or Nvidia Model Number of your graphics card? Enter RAM memory size in GB N/A

So you're telling me a feature that worked smoothly in Madden 20 now will not work in madden 21 because I don't want to have to pay extra for playstation plus? It doesn't give me the option to play it offline to begin with so it's just flat out broken. Heaven forbid I don't want to play the laughably terrible story you created. Only problem is making a custom character outside of Face of the Franchise is an absolute joke. You guys suck.

@jtcamp1981 That message indicates an active PlayStation Plus subscription is required. https://www.playstation.com/en-ie/explore/playstation-plus/

@EA_Barry So the same thing is happening to me with Xbox, so does that mean I have to pay extra and purchase Xbox live in order to play that classic face of franchise mode?

@EA_Kent can I get a response to this? @EA_Barry hasn’t responded. When I switch to classic mode in Face of Franchise, and it then switch’s from the FoF portal to the Franchsie portal, when I click on it in the file options where it has the cloud icon in the top right corner instead of the cloud strikes through icon like the rest; it brings me to a page where it’s telling me to purchase an Xbox live subscription. Does this mean in order to play Face of Franchise classic mode I have to buy an Xbox live subscription in order to play this mode? If you could please respond I’d really appreciate this.

Madden 21 face of the franchise | EA Forums

11 Replies

EA_Barry
Community Manager
5 years ago
@jtcamp1981

That message indicates an active PlayStation Plus subscription is required.

https://www.playstation.com/en-ie/explore/playstation-plus/
mlvmvp
5 years ago
Product: Madden NFL 21
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One S
What is your gamertag/PSN ID? GrumpyGopher418
Date/time issue occurred 9-15-2020 10pm
What type of issue do you have? Gameplay
Which mode has this happened in? Face of the Franchise - QB1
Summarize your bug Last time I played Face of Franchise mode I decided to switch to classic mode since I had already played through the story to try it out. I just logged back in to play the game and went to go back and play my classic mode FoF and it wasn’t even there. It was gone/deleted and I did not delete it. FoF mode doesn’t allow me to control when I save so it auto saves and it auto saves to the cloud which I don’t like, instead of saving locally and not being able to control when and where I save. I did find that there is a file under the regular Franchise mode that says QB with a description of what my classic FoF mode was, but when I go to click on that it sends me to subscribe for an Xbox Live membership which I don’t want. I just want to play offline. To be honest, there have been many issues, glitches, and bugs with the game and I’m very disappointed with EA Sports and Madden. I’ve been playing the game for a long time and I’ve never seen this many issues with the game. I don’t think the priorities are straight and I’m disappointed because Madden is the only game I play really, when I get the chance. Hope you guys can fix the many problems soon. Feel free to reach out to me.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Testing why the file deletes itself when user switches to classic mode in FoF.
What happens when the bug occurs? Deletes the classic mode Face of Franchise file completely.
What do you expect to see? Hopefully my file back, but at the least the issue fix so I can restart and do it over again and not have the same problem.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
‌
N/A
mlvmvp
5 years ago
@EA_Barry So the same thing is happening to me with Xbox, so does that mean I have to pay extra and purchase Xbox live in order to play that classic face of franchise mode?
mlvmvp
5 years ago
@EA_Kent can I get a response to this? @EA_Barry hasn’t responded. When I switch to classic mode in Face of Franchise, and it then switch’s from the FoF portal to the Franchsie portal, when I click on it in the file options where it has the cloud icon in the top right corner instead of the cloud strikes through icon like the rest; it brings me to a page where it’s telling me to purchase an Xbox live subscription. Does this mean in order to play Face of Franchise classic mode I have to buy an Xbox live subscription in order to play this mode? If you could please respond I’d really appreciate this.
EA_Blueberry
Community Admin
5 years ago
@mlvmvp

Hey there.

I'm afraid in this case you'll need to have an active Xbox Live membership in order to access that save file because it's saved to the cloud servers which is an online service as an add on through an Xbox Live membership.
mlvmvp
5 years ago
@EA_Blueberry
Well that sucks. I appreciate you taking the time to respond to my question. Now I won’t be waiting for it to be fixed each title update. And I’m assuming that there’s no way to convert it and not save it on the cloud and save it locally or offline?
EA_Blueberry
Community Admin
5 years ago
@mlvmvp That's correct, it cannot be flipped to offline. :\
TallSeaxy
5 years ago
I have the same issue expect I pay for playstation plus and the files still get deleted and I have no idea where they are. I dont know why it deletes them. I made it to the nfl 3 or 4 times and it deletes it after I turn the game off and on. Wish they could fix this or tell me WHERE THE CLOUD FILES ARE!
TallSeaxy
5 years ago
I'm having a tough time. Please help.
I pay for ps+ and when I make it to nfl in face of franchise mode, switch to classic, play a couple games and training, turn the game off, come back next day it's gone. No file whatsoever saying I played face of franchise. Where can i find the files?
This has happened to me almost 6 times now. Thought maybe I did something wrong untill I learned about the many bugs in this game.
Please help.
34563245
5 years ago
Hello I am new madden lantern he just recently bought it during the Black Friday deal. I was playing face of the franchise and after my debut game in the NFL it glitched out and took me back to the beginning. I just want to know why this is happening as a new madden player I am very unhappy with this. Also does face of the franchise involve ps plus if you want to play ?