This is the second year in a row that I have had constant crashes and its made the game borderline unplayable. I get zero error popups, I just get booted to the xbox home screen and have to reload, and it happens in every game mode across the game. I have done all of the troubleshooting that people give me and I am getting unbelievably frustrated. Is there any help you guys can give me?
Hey @EA_Kent , you were the representative I talked with last time, and idk if I'm necessarily supposed to tag you guys but I honestly don't know what else to do. Nothing is working and no one is really responding. Do you have any other suggestions? Because the problem is actually getting worse.
Community ManagerHey @EpicEagle9999.
I see that we spoke about some similar issues toward the end of last year. I'm sorry to hear this is still giving you trouble.
I remember that you mentioned you were in college when we last spoke. Are you still a student? If so, are you living on campus and using your school's internet connection?
/Kent
No I am at home. I am going to a community college for now and with the pandemic everything here went to online anyways.
@EA_Kent But if it helps give you any idea what the issue might be, I have literally not been able to play the game since Tuesday because of this issue.
Community ManagerGot it, thanks for the details.
It's possible there may still be a connectivity issue happening that's causing these crashes. Do you have more than one Xbox connecting to your network at the same time?
/Kent
@EA_Kent No I do not. However, last night at around 11 all of a sudden I didn't have ANY issues... which doesn't make any sense. I will keep you updated if anything starts to happen again but for the moment at least it seems to have fixed itself I guess.
just unsubscribe from their service/get a refund if you can. this game is gonna be plagued by technical issues forever. they truly dont care.
Community Manager
Gotcha, thanks for following up! Just give me a shout if it starts acting up again. 👍
/Kent
@EA_Kent Yeaaaah nvm. It's happening again. This makes zero sense
Community ManagerAh, I'm sorry to hear it started crashing again.
Does it seem like it's happening around the same time of day, or is it just totally random?
/Kent
