Forum Discussion

dylanharris1256's avatar
5 years ago

madden 21 online franchise

me and my friend play just the two of us. when we play eachother everything goes well and we finish the game. when we load back into the franchise the game never counts and it says we never played it

4 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @dylanharris1256


    I'd like to try out some troubleshooting to see if we can help with the issues you and your friend are seeing. I'd recommend starting off with the basic connection steps over at the EA Help site. If it keeps happening after that check out the platform-specific steps as well: 

    - PlayStation 4

    - Xbox One

    - PC

    If you're still seeing the same issues after that let me know. Thanks!

    /Kent

  • @EA_Kent its not a connection issue we play the game all the way thru just fine when we finish it at the hub for franchise it says the game is able to be played again like we never did anything
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @dylanharris1256 

    Are you both playing in the same house on the same console under an offline franchise, two different consoles in the same house, or two different consoles from different locations? 

    Are you on XB1, PC, or PS4 and has this happened before to you both?