Product: Madden NFL 22Platform:Xbox Series SWhich console generation do you have? Microsoft Xbox Series SWhat is your gamertag/PSN ID? Clutch NukezDate/time issue occurred 3/22/22 and beforeWhat type of issue do you have? Crash/FreezeWhich mode has this happened in? Franchise ModeWhich part of the mode? CloudWhat is your Franchise League Name? ALLSummarize your bug Unable to access community files.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Enter the "share & manage files" tab, click on "DOWNLOAD COMMUNITY FILES" What happens when the bug occurs? You get a notice saying "The connection to the server has been lost. Check you internet settings and try again. See ea.com/unable-to-connect for additional information"What do you expect to see? I expect to see all of the community files.PS4 Crash Reporting: Please copy the text you put in the crash report here. What is the AMD or Nvidia Model Number of your graphics card? Enter RAM memory size in GB I have done everything, I've checked my internet in fact I've changed internet provider three times since I've seen this glitch so I can pretty safely say it's not my internet.

Unfortunately I have tried all of these things and none of them did me any good I still cannot access the community files.

@EA_Blueberry I've done everything listed above, still cannot access community files. Just says, connection to the server has been lost. Literally not one thing I've tried has changed this. Something is broken on EA's end.

I am having the same issue on PS4

I can say for certain that this is happening on both the last and next gen versions of madden 22 for the Xbox, and if its any help I've had this issue since about halfway through madden 21 however that was only on last gen.

Hey, @ClutchNukez There have been some issues with this feature in the past and the team pushed out a fix. It's possible you're an early report of it not working but I've also seen this related to connectivity or caching. Can you try these steps below and let me know if it's still not working? Reboot the power to the modem/router Unplug the power cable from your modem/router for 5-10 minutes to refresh the network. How to power cycle your Xbox console: Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely. Unplug the console’s power cable. Wait 10 seconds. Important Be sure to wait 10 seconds. This step resets the power supply. Plug the console power cable back in. Press the Xbox button on your console to turn on the Xbox One.

Madden 22 download community files connection error.

21 Replies

EA_Blueberry
Community Manager
4 years ago
Hey, @ClutchNukez

There have been some issues with this feature in the past and the team pushed out a fix. It's possible you're an early report of it not working but I've also seen this related to connectivity or caching. Can you try these steps below and let me know if it's still not working?

Reboot the power to the modem/router

Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

How to power cycle your Xbox console:

Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

Unplug the console’s power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn on the Xbox One.
ClutchNukez
4 years ago
Unfortunately I have tried all of these things and none of them did me any good I still cannot access the community files.
EA_Blueberry
Community Manager
4 years ago
@ClutchNukez

Have you tried clearing the saved game data? That has helped fix it for players in the past on Xbox, however you will lose offline save progress.
stocmic3
4 years ago
@EA_Blueberry
I've done everything listed above, still cannot access community files. Just says, connection to the server has been lost. Literally not one thing I've tried has changed this. Something is broken on EA's end.
EA_Blueberry
Community Manager
4 years ago
@stocmic3

Can you provide me your Gamertag and type of Xbox you're playing on? I'm seeing this show up for me as well so we'll get this alerted to the team as reports are starting to trickle in.
dreago8
4 years ago
I am having the same issue on PS4
EA_Blueberry
Community Manager
4 years ago
Got this raised up to the team and it's being looked into. We'll share updates with you on this as soon as we hear back with more information around it.

Thank you for the heads up!
ClutchNukez
4 years ago
I can say for certain that this is happening on both the last and next gen versions of madden 22 for the Xbox, and if its any help I've had this issue since about halfway through madden 21 however that was only on last gen.
tmamm33
4 years ago
Same here, have been trying to troubleshoot for months and nothing. Can't access community files with all of the Free Agency moves happening. Sad game and sad support.
Chllwll122
4 years ago
I am having the same problem. I've tried all of the troubleshooting listed. Xbox series s, gamer ttag-laughingohio17

I'vtried e thing e