Community ManagerI'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
ALL OF OUR INTERNET IS WORKING FINE!!!. For the love of god it's clearly on your end
Right?!? This is RIDICULOUS!
@8tf7de0sel42 wrote:ALL OF OUR INTERNET IS WORKING FINE!!!. For the love of god it's clearly on your end
Xbox series X, tried reboot xbox, router etc & reinstall. Even tried password change on EA. Same issue as everyone else. Cant play franchise even offline
It would be really nice to have someone from ea who is actually working on this problem explain the situation and give an estimate on when this will be resolved. The problem is clearly on their end and to have these moderators continue to say the same things over and over again about checking our internet connection, rebooting the console and modem, etc in every thread is getting really old and extremely frustrating. I understand things happen, but at least come on here, be up front, explain the situation, tell us what you’re doing to fix the problem, and how long it may take to fix it. I was stunned when I chatted with someone from ea last night and was told to come back in “some time” to see if it was fixed. What made it worse was then the guy says they’re been instructed by there higher ups to not tell us the problem or when it may be fixed. I’ve never seen customer service that’s this bad in my life. I asked for a refund and the response I got again was I understand you’re frustrated but come back in some time and hopefully it will be fixed. Ridiculous.
Are you sure your wifi is working ?
