I actually chatted with EA support, and they said that my PSN was linked to a deleted EA account, and unless that deleted account could be recovered, via the email that it used to sign up, it was unrecoverable, and thus outside their ability to fix.
so either I filter through the haystack of old email accounts, most of which have long since been deactivated by their host servers, or I’m SOL..
@EA_Aljo any word on this? I can not recover my super old email addresses, so the the “deleted” EA account that I used to have is blocking me from signing in with my current and real one.. I am literally blocked out of playing madden entirely. Any solving of this issue?
Community ManagerUnfortunately, if you no longer have access to the email on your account, there isn't much we can do. You can try opening a case with an advisor here to see if they can help.
Any update on the issue? I am still unable to play MAdden.
@EA_Aljo I have an active EA account. I have an active PSN account… but for some reason my PSN is still linked to this other “old and deleted” EA account, which has a different email. And that email is long lost.. I just want this ghost account wiped out, and be able to play with my current EA account… this shouldn’t be rocket science.. I also opened up a help request with EA help… they are “unable to do anything”…
so why is it, that I bought madden 23, and the game is rigged with a Log In requirement, and doesn’t even have an offline single player mode.. I don’t even have the option to log in with different credentials.. this doesn’t make sense.
Community ManagerWe don't currently have an update on this. I know not being able to play is incredibly frustrating. We're trying to get this resolved as soon as possible.
This is something that we can't help with through Answers HQ. You'll need to contact an advisor.
