Forum Discussion

4 years ago

madden 23 - Must be signed in to access online features

When the game first released at 12 I went to login and it wouldn’t let me connect to the servers to play anything online, so I just assumed it was because everyone was on the game at once. But still ...

madden nfl 23

EA_Aljo

Community Manager

4 years ago

Hello, everyone. A new, potential workaround has been found. If you have any Strategy Items favorited, unfavorting them and see if you still experience the same issue. Let us know if this helps or not. Thank you.

ckiser805

4 years ago

@EA_Aljo nope I don't have any strategy items favored still doesn't work.. when the ea rep came even spell in English it's time to worry

EA_Aljo
Community Manager
4 years ago
@ckiser805

Apologies for misspelling a word. It happens to the best of us. Thanks for trying that. It was a potential workaround that has helped others, but obviously, it's not working for everyone. We're still investigating this.

@ukfan76

Thanks for letting me know. Appreciate it.
- ckiser805
  4 years ago
  @EA_Aljo what are you guys doing to resolve this? do you acknowledge how unfair this is to the people that cannot play this game? shut it down for everyone until you figure it out. it's b.s that some are playing now and getting better while we waste our time trying all these "solutions" you keep telling us to try. I got the game the day it came out and haven't played 1 game yet. refund us the money or figure it out! sucks ea is only company that can make an nfl game what a disgrace this is if only there was another choice. when will you figure out the actual problem instead of just telling people try this try that nothing you say has worked i have spend so many hours trying to get this to work what a waste. how can I get a refund from ea?
  - EA_Aljo
    Community Manager
    4 years ago
    @ckiser805
    
    We don't have an update on this issue yet. When we do, we'll relay that here. You can contact the retailer the game was purchased from to see if a refund is available.
    
    @Mazzel025
    
    Some people are able to get that far. We're seeing reports that what I suggested is helping those that can log in to MUT so I wanted to relay that here in case it worked for anyone.
- smat76
  4 years ago
  Everyone's problem is a little bit different some can play sometimes and not get disconnected at all and some just can't play for me sometimes I could but sometimes I can't it's weird but for the people saying the solutions work it's probably temporarily BC it has happen to me.