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FinesseUF's avatar
FinesseUF
4 years ago

madden 23 - Must be signed in to access online features

When the game first released at 12 I went to login and it wouldn’t let me connect to the servers to play anything online, so I just assumed it was because everyone was on the game at once. But still ...
madden nfl 23
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

Hello, everyone. Can you try connecting again? We believe this has now been resolved. Let me know what happens. Thanks!

adamg7085's avatar
adamg7085
4 years ago

Still having same issues. Can't connect to server. Haven't been able to access any online features at all. Iowa, PS5

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Thanks for trying that, everyone. 

    Do any of you have multiple personas on your EA account or did you remove one and link another by chance?

  • Tru_spidey's avatar
    Tru_spidey
    4 years ago
    @EA_Aljo I do not have another persona on ea account. I didn’t remove but wouldn’t let me link anything else including psn
  • nickucf4's avatar
    nickucf4
    New Traveler
    4 years ago
    @EA_Aljo I still have an old Xbox account linked to this account and also my current PlayStation account
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Tru_spidey 

    There is no PSN ID linked to the account you're posting with. Just to be sure, are you logging into Madden with the PSN ID that is connected to an EA account?

  • Tru_spidey's avatar
    Tru_spidey
    4 years ago
    @EA_Aljo Yes, for sure. But it doesn’t let me link it. Only keeps asking to reset my password but yes,the psn is the same
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Tru_spidey 

    Your PSN ID must be linked to a different account because it's not linked to the one you're posting with. At any rate, that's not something I can help with. You'll need to contact an advisor to see if they can help with linking your accounts. To do that, open a case here.

  • Thomaspatrice's avatar
    Thomaspatrice
    4 years ago

    How do I check to see what account is linked?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Thomaspatrice 

    You should be able to log in at profile.ea.com to see that information.

  • blueskysvt's avatar
    blueskysvt
    4 years ago

    Still can’t connect here either. This is getting ridiculous

  • blueskysvt's avatar
    blueskysvt
    4 years ago

    And my psn is linked to Ea

  • Thomaspatrice's avatar
    Thomaspatrice
    4 years ago

    So I’m logged in where do I look now? I can see I have no game specific identities is that what I’m looking for? Sorry not a huge gamer 

  • Tru_spidey's avatar
    Tru_spidey
    4 years ago
    @EA_Aljo Understood.. but that’s what I’m saying, it doesn’t let me link it in the ea website. It keeps telling me to reset psn when I try to link the two on the ea website under my acct profile
  • Whitten2305's avatar
    Whitten2305
    4 years ago
    @EA_Aljo wrote:

    @Tru_spidey 

    There is no PSN ID linked to the account you're posting with. Just to be sure, are you logging into Madden with the PSN ID that is connected to an EA account?

    I switched my ea accounts to a newer email when this first started but the new one is connected to my psn will that affect anything?

  • ukfan76's avatar
    ukfan76
    4 years ago
    @EA_Aljo I have tried everything that I possibly can. I am not very tech savvy or gamer savvy. I just want to play this game.
  • NiTeMaYoR's avatar
    NiTeMaYoR
    4 years ago

    @EA_Aljo I am also experiencing this same issue on Xbox Series X. EA account is linked to my Microsoft account, I changed my password based on previous troubleshooting steps listed by you in this thread. Is there an active debug being looked at on the software/network side of things here? This is a new release so I am trying to spare my feelings, but I purchased this on launch day and have only been able to play twice. The last few days I can't play the Franchise mode I started and it's really ruining my enjoyment of the game.

  • Southernman71's avatar
    Southernman71
    4 years ago

    Everyone this isn’t an issue that can be fixed on are end I called and spoke with an advisor at EA, the lady said I have to be patient and wait , that the tech team is working as fast as they can to fix the issues 

  • Tru_spidey's avatar
    Tru_spidey
    4 years ago
    connect_error_social_login_failure This is what it tells me when I try And link the psn and ea acct
  • lumbeeassassin's avatar
    lumbeeassassin
    4 years ago

    So I don’t have any linked accounts but it’s still telling me to reset my password I’ve never created an EA account I don’t understand what’s up

  • fredf17's avatar
    fredf17
    4 years ago

    Assuming this still hasnt been fixed, tried all of the solutions mentioned on post and still nothing

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