4 years ago

madden 23 - Must be signed in to access online features

When the game first released at 12 I went to login and it wouldn’t let me connect to the servers to play anything online, so I just assumed it was because everyone was on the game at once. But still ...

madden nfl 23

justinthomas32

4 years ago

And it’s messed up bc ea sports is not easy to contact

EA_Aljo

Community Manager

4 years ago

@justinthomas32

We have several ways to contact an advisor you. You can try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support.

Bluebeardishere
4 years ago
Just reinforcing that this is still happening to me. Have run through all suggestions. Sometimes I can get in, but it is not consistent. On PS5. Wired. The message shows up more often than not and has since last Wednesday.
theSC0211
4 years ago
@EA_Aljo No I'm not facebooking an twittering with them I need a direct line of contact. That's the automated way of speaking to them where they can take their time in response
- EA_Aljo
  Community Manager
  4 years ago
  @theSC0211
  
  Out Twitter/Facebook support can take a little longer, but they also provide excellent help. If you don't want to go that route, try either requesting a callback or starting a chat. You can see my previous instructions for help with that.
  - theSC0211
    4 years ago
    @EA_Aljo I don't do Facebook or Twitter. So for people who don't why don't they have a sufficient means of contact?....that doesn't make sense.
theSC0211
4 years ago
@EA_Aljo I've had this game for a week an haven't gotten anything out of it after paying 100+ for it. I haven't gotten any of the add-ons that were promised an haven't been able to enjoy the game itself.
theSC0211
4 years ago
@EA_Aljo I physically checked EA and PSN an I'm signed into both. The problem is with the game itself, an I'm beginning to feel that this madden was a way of ripping the public off. There's no reason why there hasn't been a massive message to go out to all users who purchased the title letting them know of what's going on an Keeping us in the loop about the fixes so that we know. People wouldn't be complaining if you all bothered to tell us what was going on. As many madden communities as you have; you have the official game website, you have gamestop, you have playstation; plenty of places to send out a mass video or message about what is going on. Until the issue is fixed you will be continually flooded with unsatisfied customers that you clearly have given zero information to after taking all our money.
- EA_Aljo
  Community Manager
  4 years ago
  @theSC0211
  
  When we have information, we'll provide it. We want this fixed as badly as everyone else. Hopefully, that'll happen soon.
  - theSC0211
    4 years ago
    @EA_Aljo Listen to the sense that makes. If you don't know what's going on....then tell the public you are unsure about what's going on an you are working to fix it.....post it on social media, EA, Playstation, gamestop, heck anywhere that sells the game so that the public is aware.