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FinesseUF's avatar
FinesseUF
4 years ago

madden 23 - Must be signed in to access online features

When the game first released at 12 I went to login and it wouldn’t let me connect to the servers to play anything online, so I just assumed it was because everyone was on the game at once. But still ...
madden nfl 23
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@justinthomas32 

We have several ways to contact an advisor you. You can try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support.

theSC0211's avatar
theSC0211
4 years ago
@EA_Aljo No I'm not facebooking an twittering with them I need a direct line of contact. That's the automated way of speaking to them where they can take their time in response
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @theSC0211 

    Out Twitter/Facebook support can take a little longer, but they also provide excellent help. If you don't want to go that route, try either requesting a callback or starting a chat. You can see my previous instructions for help with that.

    • theSC0211's avatar
      theSC0211
      4 years ago
      @EA_Aljo I don't do Facebook or Twitter. So for people who don't why don't they have a sufficient means of contact?....that doesn't make sense.
    • theSC0211's avatar
      theSC0211
      4 years ago
      @EA_Aljo It's simple......MAKE A LARGE POST ON THE VISIBLE OUTLETS, INCLUDING THE SYSTEMS THEMSELVES, FOR EVERYONE WHO BOUGHT THE GAME. That way people know what the situation is an that it's being worked on......when world crisis happen I'm sure you would like to be notified; how would you feel if no one bothered to tell you anything during the time of a world crisis? Probably like how we feel not knowing what's going on with something we all paid for.....just make the public aware of the issue until it's fixed or you're going to end up in a tight bind when the public wants all their money back all at one time. An if you're not able to provide then it becomes a law issue, when all you have to do is MASS NOTIFY THE PUBLIC ABOUT THIS ISSUE.
    • theSC0211's avatar
      theSC0211
      4 years ago
      @EA_Aljo I paid for early access an was unable to get any of the things that I paid for. How do yal plan on compensating for this?
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        4 years ago

        @theSC0211 

        If we have any news on compensation, you'll see an update in-game and/or on our official channels.

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