Forum Discussion
4 years ago
@EA_Aljo No I'm not facebooking an twittering with them I need a direct line of contact. That's the automated way of speaking to them where they can take their time in response
EA_Aljo
Community Manager
4 years agoOut Twitter/Facebook support can take a little longer, but they also provide excellent help. If you don't want to go that route, try either requesting a callback or starting a chat. You can see my previous instructions for help with that.
- 4 years ago@EA_Aljo It's simple......MAKE A LARGE POST ON THE VISIBLE OUTLETS, INCLUDING THE SYSTEMS THEMSELVES, FOR EVERYONE WHO BOUGHT THE GAME. That way people know what the situation is an that it's being worked on......when world crisis happen I'm sure you would like to be notified; how would you feel if no one bothered to tell you anything during the time of a world crisis? Probably like how we feel not knowing what's going on with something we all paid for.....just make the public aware of the issue until it's fixed or you're going to end up in a tight bind when the public wants all their money back all at one time. An if you're not able to provide then it becomes a law issue, when all you have to do is MASS NOTIFY THE PUBLIC ABOUT THIS ISSUE.
- 4 years ago@EA_Aljo I paid for early access an was unable to get any of the things that I paid for. How do yal plan on compensating for this?
- EA_Aljo4 years ago
Community Manager
If we have any news on compensation, you'll see an update in-game and/or on our official channels.
- 4 years ago@EA_Aljo Thank you. Have you been able to find out about a mass notification about what is going on as well? It would really help to settle the commotion. I know it's tough dealing with gaming because it's s mathematical anomaly of a task. But do you have any information on them letting everyone know that things are down?