3 years ago

madden 23 - Must be signed in to access online features

When the game first released at 12 I went to login and it wouldn’t let me connect to the servers to play anything online, so I just assumed it was because everyone was on the game at once. But still ...

madden nfl 23

EA_Illium

EA Staff (Retired)

3 years ago

Hey Everyone,

I wanted to jump in real quick, for anyone getting the error message "In order to access online features for this title your account on (Playstations or Xbox) Network must be signed in and you must be signed into EA servers" Try the following based on your platform and if this continues let us know the following...

Xbox:

Spoiler

Quit the game and other running apps from Quick Resume (For Series X|S consoles)
Remove any connected device, or additional USB's from the console then restart the Xbox and check
If you are on an insider build of Xbox on any accounts on the console, return to the latest stable build, then load back to the profile you want to use and check.
Verify you should have permission to access online features with your console. (no actions, have an online sub, etc)
Try the steps in our Connection and Advance Connection Guides
Open you're Xbox NAT Type
Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Persistent Storage

Go to settings > Select Device & Connections > Then Blue-Ray
Select Persistent Storage > Clear Persistent Storage

Alternate Mac:

Go to settings > Select General  > Then Network settings
Go to advanced settings > Alternate Mac address > Select clear
Select restart

Quit the game and other running apps from Quick Resume (For Series X|S consoles) Remove any connected device, or additional USB's from the console then restart the Xbox and check If you are on an insider build of Xbox on any accounts on the console, return to the latest stable build, then load back to the profile you want to use and check. Verify you should have permission to access online features with your console. (no actions, have an online sub, etc) Try the steps in our Connection and Advance Connection Guides Open you're Xbox NAT Type Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) Persistent Storage Go to settings > Select Device & Connections > Then Blue-Ray Select Persistent Storage > Clear Persistent Storage Alternate Mac: Go to settings > Select General  > Then Network settings Go to advanced settings > Alternate Mac address > Select clear Select restart

Playstation:

Spoiler

Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
Verify you signed into your PSN account
Check for updates
Restore Licence
Verify you should have permission to access online features with your console. (no actions, have an online sub, etc)
Try the steps in our Connection and Advance Connection Guides
Open your PS5 NAT Type
Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Entering Safe Mode and Rebuild your PS database

Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch) Verify you signed into your PSN account Check for updates Restore Licence Verify you should have permission to access online features with your console. (no actions, have an online sub, etc) Try the steps in our Connection and Advance Connection Guides Open your PS5 NAT Type Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) Entering Safe Mode and Rebuild your PS database

If you continue running into these issues, let us know the following...

Platform(Include which Generation):
PSN ID or Xbox GT:
Type of Network being used:

What is your NAT Type:
Date/time issue occurred:
Are you getting an error message (if so what is it)?
What are you trying to do when running into an error/ getting stuck?
What was the last action you completed before it happened?
How often does the bug occur?
Steps: How can we find the bug ourselves?
Also, include any troubleshooting, Screenshots/Clips you might have:

hammerofjustyce

3 years ago

Madden 23 ps5

Game loading gets stuck on play like mad

Finally get past that then it says need to sign in

Sign in and it spins for 2 mins. My psn name pops up then click on mut and get a our servers cannot process your request at this time error. Today is day 11.. Tried every step and made contact on Twitter and still cannot access. Reading thru the forums it's not just me. This is getting ridiculous. When is it going to be fixed

EA_Barry
Community Manager
3 years ago
@hammerofjustyce

Please make contact with an EA Game Advisor to see if we can find an issue with your account.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.
- hammerofjustyce
  3 years ago
  Hi Barry,
  I have spoken with many advisors over the last 11 days. I even signed up for Twitter and spoke with multiple ppl on there. Nothing has worked to include every basic and advanced step posted
  - KiddJiggy24
    3 years ago
    Did you ever figure anything out or no?
fbcrusher90
3 years ago
@hammerofjustyce go over to ultimate team and just click A over and over. Error messages will come up but clicking A will close out of those. You could have to do it for up to 2 minutes but it has worked every time for me

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