Hi there, @HOODRICHZ
I'm really sorry, but we're not able to help with codes purchased from 3rd party retailers. You'll need to contact Target again to see if they can help with this.
I know other posts exist on this very topic, but this needs to be escalated within EA. On Friday (8/19) I purchased MUT point cards from Best Buy (figured why not, new Madden, and I was using up my credit card rewards). I get home, enter in the 4 separate card codes, all of which were “redeemed” successfully. I then wait, and wait, and wait. Before I know it, it’s Sunday (8/20) and still no points. Huge bummer that I am missing out on pack deals. I called Xbox, I spoke with EA, I even spoke with Best Buy to see if this was a common problem. After some Twitter messages with EA Help, I am still in the same boat. I fulfilled EA’s proof of purchase requirement and I was still unable to be helped. All I do in Madden is play Ultimate Team…this is a huge turn off for me. Now I’m out all my credit card rewards and have nothing to show for it. There is a major need for a patch update and/or some sort of server reset on EA’s end…I hope at least 1 of the 2 would fix this.
Community ManagerHi there, @arcsyndrome
I'm very sorry, but this isn't something we can help with over Answers HQ. You'll need to get in touch with an advisor again. To do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
Community ManagerI have just found out this is an issue we're currently investigating. We're working to get this resolved as soon as possible.
