Platform(Include which Generation): Xbox Series S
PSN ID or Gamer Tag: TommyAlmond#8030
Type of Network being used: Ethernet.
Date/time issue occurred: The past four-five days from this date of posting.
What were you doing when it happened?
any time I try to play a challenge I am kicked out of MUT to the main menu with the message “our servers cannot process your request at this time. please try again later.” I have tried ALL the steps on the old forum on this topic from august of this year, including changing the DNS to the Google public one to absolutely no avail.
What was the last action you completed before it happened?
I was mid game and kicked to the main menu I believe.
How often does the bug occur?
Every time. I cannot play any challenges at all within MUT 23.
Steps: How can we find the bug ourselves?
Play a challenge I guess. I confirmed it to be ACCOUNT based as other accounts can fully play MUT 23 on my console, just not mine. I have spent money on this game and have also read about the many people that have been ignored by EA over the issue, so if it is not resolved within 24 hours I’ll be contacting Microsoft to process a full refund and will be submitting a case to the Better Business Bureau. Thank you.
Also, include any troubleshooting, Screenshots/Clips you might have:
it would be the same screenshot uploaded by the other people you all have ignored on the countless other posts I’ve read through. I hope you choose to make right by this.
alternate contact information:
email:[edit: email address removed]
phone (preferred, i need to talk to a real person about this.) : [Removed - Admin.]
Community ManagerNever post personal information on a public forum such as this, thanks.
I appreciate the thought but you just ignored the topic blankly. I have observed how you have negated to solve this issue over a course of multiple months and am left astounded. I have spent money on something I am now ACCOUNT RESTRICTED from accessing.
Well if EA fix all these issues nobody will post anything, they would be playing Madden.
Well still can not collect my rewards from field of fear versus CPU, and can’t play Field of fear because awards can not be collected, this is the 6th day now, that this issue has not been solved. Still have not received my prime monthly rewards I have cases on them both. Actually several cases. Today I completed the objectives to get 88 Zane Gonzales and I sent the screen shots that I clearly passed it and sent my 88 line up and he clearly is missing. If you see I have the 88 Jim plummet but I was not given a he credit that he was passed, but once again if you look on my 88 line up I have Jim plunkett on my line up but no Zane gonazales. What is the purpose of giving these objectives if we don’t get rewarded for passing them. That, like EA customer service and EA technical support going to work and not getting paid. This is the worst experience I have ever had in a game.
Like I have sent and told customer service at least 30 times.
My gamer tag is Shady_Bully1
It’s a PlayStation 5 hard drive
There’s nothing wrong with my PlayStation or internet/modem I have Comcast Business internet and my PlayStation is hard wired in. I have been asked many of times to restart my PlayStation and my modem not 1 time has that solved the EA madden issue. Just like not 1 time has EA customer service has solved any of my many problem I have had with Madden since day 1. When will EA get their $&;t together and fix this game, not bits and parts it’s like putting a band aid on a broken leg. You fix one thing but then there’s issues with others. I can’t believe that I spent $100 for this broken game. So dissatisfied with every aspect of EA. You guys want to be be respected, well stop give everyone the same song and dance about being patient, your aware of the issue, and they are currently working on it. Don’t worry you will get every award that you won. What you guys don’t get, what about all the rewards I could have gotten if your broken game worked properly. FIX THIS BROkEN GAME OR GIVE ME MY MONEY BACK, I AM SO TIRED OF BEING A BROKEN RECORD. WOULD IT BE SO MUCH EASIER TO JUST GIVE ME MY $100 BACK. YOU WILL NEVER HAVE TO DEAL WITH ME AGAIN, I WILL NEVER BUY ANOTHER EA GAME IN MY LIFE. I WILL MAKE SURE MY KIDS, AND MY KIDS, KIDS AND MY KIDS KIDS KIDS WILL NEVER BY A EA GAME OR ANYTHING THAT HAS TO DO WITH EA. STRAIGHT FRUSTRATED AND FED UP.
