Forum Discussion

Zarilea25's avatar
Zarilea25
3 years ago

Madden 23 Franchise Mode - Our Servers Cannot Process Your Request

Dealing with this EA “servers cannot process your request” message in Franchise mode on my PS5 Digital. I’m the commissioner of the league & some people i invited are seeing the same issue when they ...
madden nfl 23
aspags11's avatar
aspags11
3 years ago

Everytime I go into squads it shows servers cannot process my request. I also can't load into online games.

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hello @aspags11,

Could you let me know which system you're playing on please? 

  • aspags11's avatar
    aspags11
    3 years ago

    Xbox 1. everytime i go to squads it says you cant connect to servers. When i go into a queue for solos it never puts me into a game

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      3 years ago

      @aspags11 

      Thanks for the info, let's give the following steps a try to help clear that up:

      • Please run through the connection guide here as well as the steps from Xbox 
      • Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) 
      • Try removing and re-adding your gamertag from your Xbox
      • Check that you have an open NAT type on your console 
      • aspags11's avatar
        aspags11
        3 years ago

        This is a problem with my account. I had my account logged in on a different xbox 1 console on different internet and his account works on his account but mine doesnt. This is getting ridiculous seriously. 

Recent Discussions