Forum Discussion

bbrewer23goblue

Seasoned Vanguard

4 years ago

Solved

Madden 23 Pre Order - Have Not Recieved my free 99 OVR Player Pack for Madden 22

I pre ordered from the in game screen and have yet to recieve my free 99 ovr player pack for madden 22

madden nfl 23

EA_Blueberry
4 years ago
*UPDATE 6/17*

Thank you so much for your patience, this issue is now resolved. To those affected, please reach out to the live support team with valid proof of purchase so we can resolve this issue for you.

Please see here for information on what is a valid proof of purchase

EA_Blueberry

Community Manager

4 years ago

@bbrewer23goblue @zacherry9

First, thank you for pre-ordering and we'll make sure you receive your bonus Player Pack for Madden NFL 22.

Can you confirm for me the Gamertag/PSN ID and platform you pre-ordered the game on?

Have you tried power cycling the console and then tried to login to the game to see if reconnecting to the servers will push the reward through?