Madden 23 Pre Order - Have Not Recieved my free 99 OVR Player Pack for Madden 22

This is a s#%! show. Spent over a half hour on a a chat with EA going round and round until they tell me that it’s an Xbox problem and there is nothing they can do for me. Now over an hour on the phone with Microsoft with no progress. They tell me that I will get the content when they actually charge my card for the preorder - 10 after Madden 23 releases! Gee thanks. They said the only way I can be charged now and release the content immediately is to buy a digital gift card and pay immediately. I do that, and now the gift card code won’t release as the charge is still pending. So that doesn’t work either. What an utterly horrible experience.