*UPDATE 6/17*
Thank you so much for your patience, this issue is now resolved. To those affected, please reach out to the live support team with valid proof of purchase so we can resolve this issue for you.
Please see here for information on what is a valid proof of purchase
For what its worth I just looked at my open cases and saw they had closed my ticket. I opened a chat session asking why they would close it without some sort of resolution. I never got an adequate answer on that. However, the tech granted me my pack and had it within about 10 min.
Happy but not happy....
@SirPhin wrote:For what its worth I just looked at my open cases and saw they had closed my ticket. I opened a chat session asking why they would close it without some sort of resolution. I never got an adequate answer on that. However, the tech granted me my pack and had it within about 10 min.
Happy but not happy....
Just tried the ticket option a 2nd time, got the same copy and paste answer of "we are aware" "working diligently" "just a little more patience". I said no, made him aware that this was a word for word script based response I received a week ago and that I was aware more than a few people had the issue corrected individually via tickets. I asked for a manager/supervisor, he refused and ended the session. What planet am I on???
