Madden 23 Ps5 crashes

@xxepicso1dierxx 

This sounds like the console is overheating, especially if you have to unplug the console before it will turn back on.

Try cleaning the vents, fan and heat sinks/fins with a vacuum cleaner.

Using a can of compressed air can clean a console better than other methods, make sure it is plugged out of the electricity and that you hold the can vertically so no liquid comes out.

Storing the console out in the open rather than in an enclosed cabinet can help too.

Thanks.

My other games work fine , it’s not my console because it doesn’t turn off while playing them for hours . I never had an issue with my console . It’s ONLY when I play Madden 23 it has the issue , a lot of people are complaining and u guys had a similar issue with Xbox when it shuts down the console . Now it’s happening to PlayStation 5 users . I already did the safe mode and did everything possible. It’s just madden that this happens. It is not my console because my other games Don’t crash or makes my console to shut off . A lot of people are complaining about having bug problems and crashes playing madden 23 . I just want to play a game that I payed $70 . I never had this issue with no games that I have brought prior in my gaming history . This needs to be fixed it’s not right that people are having crashing problems when we pay alot of money for ur game . 

Having the exact issue with my PS5. I’ve bought the digital and disc copy and still crashing my PS5. No other games that I play that are way bigger than madden like GTA and Red dead does this to my ps5. I’ve already open up my PS5 and cleaned the fans as well with a hard reset and still nothing. Madden 23 biggest disappointed so far! 

Nah man it’s my Xbox as well. It’s only madden. Same as last year too. Stop acting like you don’t know this is a thing. Pass the buck 

Product: Madden NFL 23
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5
What is your gamertag/PSN ID? RogueTobs
Date/time issue occurred 9/6/2022
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Play Now
Summarize your bug Game crashes and turns off my PS5. This has happened both when it has been downloaded and with the disk version. Both happening mid game.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Downloaded the game twice...refund was issued by Playstation. Purchased the disk version..it's now happening with the disk version. We've cleared the "Cache". We've also installed any updates which hasn't helped.
What happens when the bug occurs? The screen goes blank and it turns off the PS5.
What do you expect to see? A resolution. I'd like my money back if this issue isn't resolved.
PS4 Crash Reporting: Please copy the text you put in the crash report here. N/A
What is the AMD or Nvidia Model Number of your graphics card? I have no idea how to get this information
Enter RAM memory size in GB no idea

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Game crashes and turns off my PS5. This has happened both when it has been downloaded and with the disk version. Both happening mid game.  This is only happening with Madden 23.  All other PS5 games work.

It’s happening to me too , turns off my console and it’s only when I play madden 23 . 

Yeah It’s really disappointing, hopefully they fix this issue soon it’s unacceptable that we pay a lot of money just for a game that don’t work . 

has there been a fix yet?