Hi there, @coyo0826.
Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!
Community ManagerHi again, everyone. Please contact @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They can take a look at your account and find out why this is happening.
I’ve done both and still no help case number after case I keep going in circles telling me the same thing and that I need a specialist. I provided my email my gamer tag I can’t access my EA access which I pay monthly for this is the worst service and the worst help I received I’m still not able to play after a week and a half
Community ManagerCan you send me a private message with your Twitter handle? I'll see if I can get you a response.
I’ve done the same as jay bird and still no help. My Twitter is coyo1015
I've been on twitter and have made three cases which have gotten deleted, and not worked on whatsoever. It's been almost a week now. I just want to be able to contact someone to get this problem sloved.
Community ManagerI see you just created a case with live support today. They'll respond as soon as possible. As far as your Tweets go, did you send them to @EAHelp?
My account has been invalid for 3 days now. So when Madden 21 comes out how do i buy it and play since my account shows invalid???????????? EA Please fix this, Many have this same issue. I can't purchase Madden 21 until my account is fixed
Community ManagerHello, @VoodooPlasticArm.
Did you try the instructions in my previous post?
Yeah that was the first thing I tried before even getting on this thread. So your help was pointless.
I don't feel comfortable buying Madden 21 as my account still shows invalid. No word or help from EA to resolve issue. Many people are having this same "Account Invalid " issue. Until EA fixes this issue, I will no longer waste money purchasing EA games. Madden hasn't been any good since 2005 anyway. Think it's time I retire from Madden and focus on other games... As long as those games aren't related to EA. At least I will never have to worry about the EA "Account Invalid" glitch with any other game.
