Forum Discussion

Cherriere2000's avatar
Cherriere2000
4 years ago
Solved

Missing content

Not getting packs or coins from H2H MUT draft, won 4 games and was supposed to be awarded a midfield pack and 8,000 coins. Nothing in unopened packs and no cards or quicksell in binder. 
madden nfl 23
  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    Hi there, @Cherriere2000 

    For help with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Guccigarrapolo's avatar
Guccigarrapolo
3 years ago
@EA_Aljo This is not acceptable! Please help us. I have talked to live chat advisors 5 times now and they suggest posing our issue to the forum. I come on the forum and the advice is to chat with one of them.I have been very patient and respectful towards them as I know that there is only so much they can do. This is the main mode that I grind and I have won 4 games in a row 5 times now with no rewards. Since this is the main mode I use, I am not able to play ultimate team and build my team. This is the whole reason that I buy the game. Please please help me. I can not take one more "please check your binder again and if it is not there in a couple of days then contact us again." I, along with my friends, do not want to give up on this game.
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@Guccigarrapolo 

I'm very sorry, but this isn't something I can speed up the process of. We'll have to wait for that issue to be resolved. Also, I think it would be good to reach out to our Twitter/Facebook support. They may be able to help with this. I'm not aware of any issues with H2H Draft rewards. It's possible the advisor thought you meant Field Pass rewards. Twitter help is at twitter.com/eahelp and Facebook support is at facebook.com/eahelphub.

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