MISSING MUT REWARDS AND TROPHY PACKS
Product: Madden NFL 23
Platform:Microsoft XBOX One
Which console generation do you have? Microsoft Xbox One
What is your gamertag/PSN ID? ScarIet xv
Date/time issue occurred 10/15/22
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? MUT Squads
Summarize your bug Hello EA, I am missing my 4 pro elite packs I was supposed to earn for the legendary pack status around 2 weeks ago. These packs were just never rewarded to me and I have been in contact with ea live support and they sent me here. These packs were rewarded as a part of the mut rewards promotion on the ea website for the months of September and October. I also have not received my trophy pack rewards after the fix came out. I won 38 super bowls while the trophy packs were not in the game and we were supposed to received our earned trophy packs plus one additional for each pack we earned so I should have earned a total of 76 packs. I was only given two. Again I went with this to ea live support and they were unhelpful and sent me here. I am a very loyal player to the madden series and would hate to have to stop playing do to the lack of help and missing content on earned rewards. PLEASE HELP
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? I don’t receive awarded packs.
What happens when the bug occurs? I do not receive the packs that it says I was awarded.
What do you expect to see? I expect ea to send me my 4 pro elite packs and 38/72 trophy packs.
PS4 Crash Reporting: Please copy the text you put in the crash report here. N/A
What is the AMD or Nvidia Model Number of your graphics card? N/A
Enter RAM memory size in GB N/A
Hello EA,
I am missing my 4 pro elite packs I was supposed to earn for the legendary pack status around 2 weeks ago. These packs were just never rewarded to me and I have been in contact with ea live support and they sent me here. These packs were rewarded as a part of the mut rewards promotion on the ea website for the months of September and October. I also have not received my trophy pack rewards after the fix came out. I won 38 super bowls while the trophy packs were not in the game and we were supposed to received our earned trophy packs plus one additional for each pack we earned so I should have earned a total of 76 packs. I was only given two. Again I went with this to ea live support and they were unhelpful and sent me here. I am a very loyal player to the madden series and would hate to have to stop playing do to the lack of help and missing content on earned rewards. PLEASE HELP
