“Our servers cannot process your request” when I try to access Gridiron Forge challenges (and only those; everything else works fine) [EDIT: modified thread title to improve visibility/clarity; will move the thread to the bug reports section]

Product: Madden NFL 22Platform:Xbox Series XWhich console generation do you have? Microsoft Xbox Series XWhat is your gamertag/PSN ID? o VI0LAT0R oDate/time issue occurred 8/23/21 at 5 pmWhat type of issue do you have? GameplayWhich mode has this happened in? Ultimate TeamWhich part of the mode? Solo ChallengesSummarize your bug When I go into gridiron forge it says “ our serves cannot process your request at this time. Please try again later.” I followed all the steps recycled, I uninstalled the game re installed it and it still says the same thing.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? I don’t know.What happens when the bug occurs? Nothing it doesn’t let me play.What do you expect to see? I expect to play for what purchased.PS4 Crash Reporting: Please copy the text you put in the crash report here. What is the AMD or Nvidia Model Number of your graphics card? Enter RAM memory size in GB I am not able to play a mode and I would like to play.need this fixed.

i don't see it till i click challenges and when i try to start it i gives me a error screen

How long will this take because I would like to get my coins to upgrade Kam Chancellor

I’ve had this same issue occur to me for the past week. Please do something about this

14 days since I reported it via EA chat, nothing. Gridiron Forge is the only thing I can't access. Keep recieving the server error message. Then I look at my brother in another room in the same house. He's completed them all and had no problems.Absolute joke...

[MUT] Gridiron Forge - “Our servers cannot process your request”

125 Replies

EA_Blueberry
Community Manager
4 years ago
@seanmv1986 Which platform do you play on and have you tried rebooting your modem/router and power cycling the console?
seanmv1986
4 years ago
@EA_Blueberry Ps5. I’ve tried rebooting my router and PlayStation. I’ve tried switching the lineups.
Larkynus
4 years ago
This is an insane cycle.
gamer tag: I am still Larkynus
system: I am still trying to play on PS5.
problem: I still cannot connect to EA servers consistently. This is not a problem isolated to gridiron forge, it applies to all game modes.
attempted fixes: I have reset my modem, playstation, patience, and faith in this company multiple times since August 23rd to no avail.
EA_Blueberry
Community Manager
4 years ago
@Larkynus

Can you confirm with me you'e tried the workaround step here: https://answers.ea.com/t5/Bug-Reports/Our-servers-cannot-process-your-request-at-this-time-Please-try/m-p/10668039#M1908
Larkynus
4 years ago
This did not work.
rmed64
4 years ago
@seanmv1986 check your EA account and make sure no other PSN ID is linked to your account.
seanmv1986
4 years ago
@EA_Blueberry I’ve tried the work around step and unlinked all users to my EA account but mine and still doesn’t work.
EA_Blueberry
Community Manager
4 years ago
@seanmv1986 Did you link those secondary accounts to a new EA account?
seanmv1986
4 years ago
@EA_Blueberry Yes i linked my secondary account to another one
EA_Blueberry
Community Manager
4 years ago
@seanmv1986

Okay. I just want to confirm, is this how you power cycled your PS5?

How to power cycle your PlayStation console

Touch the power button on the front of the PS4/5 for at least 7 seconds (until the system beeps twice).

Turn it back on after 5 minutes. Launch the game.

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[MUT] Gridiron Forge - “Our servers cannot process your request”

125 Replies

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