MUT Squads Matchmaking/Loading Issue

I also have this problem. You guys should make a cancel matchmaking button so incase this does happen we don’t have to completely close application.

Ya I also have this problem I agree you guys need to add an canceled match making button so we don’t have to close application every time it doesn’t load!!

I don't think a cancel matchmaking button would help in the middle of loading a squads game. They need to just fix this bug in general. I can't believe this bug was in Madden NFL 20 and they still havent fixed the issue. Absolutely absurd.

Hey everyone,

Thanks for the reports!

When the game is getting stuck on the loading screen, does it seem like the image is going dim? 

/Kent

Product: Madden NFL 21
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? SHOOT4MOVAS-_-
Date/time issue occurred 8/28/20 10:00 am
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? MUT Squads
Summarize your bug Whenever I try to load into mut squads with friend it freezes
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to go into mut squads game with friend
What happens when the bug occurs? It just shows loading screen forever
What do you expect to see? Loading screen
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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I cannot go into mut squads game with friend gets stuck on loading screen

No the game isnt getting dim, for me it just says an error occured while starting your game and its not just in ultimate team I tried loading up an exhibition game and it said the same thing, I legit ant play anyone, I tried logging out of my ea account and logging back in, restarting the app, turning playstation off and nothing, I havent been able to play anyone for 3 days now.

No it does not seem to go dim, but the loading screen seems to just be "covering" the squads matchmaking screen, because I can feel controller input like I can on the matchmaking menu.

Thanks for the updates!

Can we try out some troubleshooting steps to see if we can help with the loading issues? When you have a chance I'd recommend starting off with the basic connectivity steps over at the EA Help site. If the same issue keeps happening after that check out the platform-specific steps as well: 

- PlayStation 4

- Xbox One

- PC

Let me know how that goes when you can. Thanks again!

/Kent

So I dont think its a connection issue on my end because I CAN successfully matchmake and play games in H2H-- the problem only seems to effect squads matchmaking. Also tried all of these troubleshooting options aside from changing my DNS and none made a difference.

Thank you for making this, we need to rage to ea to fix this, i went 4-0 in mut squads then loading screen wouldn't load and i lost the rest was on my way to playoffs on fire but no this glitch got worst you think it being a big problem in madden 20 they would fix it. oh I don't always get a lost when it doesn't load but it also doesn't load 85 percent of the time so i still losing more than i am winning even if i win all my games i play also had the game freeze after i made a touchdown in the 4th quarter while i was ahead... EA FIX THIS  i only played 2 1vs1 and one froze. Superstar ko freezes most of the time when you load with friend. EA READ AND FIX PLZ AND TY