No download after redeeming NFL season ticket holder code

See screenshot

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@Sneakykit81 wrote:

Given the lack of action by EA Help and EA Answers in resolving update problems ive been having with my Madden 23 for PS 4 disc, I was counting on replacing it with my free Madden download for being an NFL season ticket holder. I finally received my redemption code last night and plugged it into the PS store, and nothing happened. No download. I reentered the code and was told it was already redeemed. Could somebody help me finally get the latest version of the game I've been trying to access for over a month now?

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I would bet it was because you were given a PS5 version. I have the PS4 and was given a PS5 code. Unfortunately, no one is willing to help with this issue. This apparently happened with many teams and many of the older consoles. The Season Ticket Rep tells you that it is on EA and EA tells you to contact your Season Ticket Rep. It's an absolute clown show. 

@alcorn28 just got an email from my nfl team: it says ea sent a code only for ps5s, regardless if you asked for a ps4 version. The nfl is supposedly working with ea to resolve this. No further details.