Forum Discussion

BNH847's avatar
4 years ago

[Online H2H] can't select Ranked Game

Product: Madden NFL 22
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5 Digital Edition
What is your gamertag/PSN ID? JCos1983
Date/time issue occurred 8/23/21
What type of issue do you have? Gameplay
Which mode has this happened in? Online head to head
Summarize your bug I have no way to select a Ranked Head to Head match. From Exhibition > Online Head to Head > Settings > Game type is locked to UNRANKED. It doesn’t give me the option to toggle it to a ranked game, the game type field is greyed out and can’t be selected. If I search for an unranked game, it doesn’t connect me into a game and shows a loss on my record after I restart after 5-10 minutes of not connecting to a game. Is this a known issue that’s being investigated or experienced by others? You’d think online H2H play is a core feature that gets tested before a game release? C’mon EA, get your $&@! together.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Replicate steps above
What happens when the bug occurs? No way for me to select ranked h2h game
What do you expect to see? Ranked H2h as a selectable option
PS4 Crash Reporting: Please copy the text you put in the crash report here. na
What is the AMD or Nvidia Model Number of your graphics card? na
Enter RAM memory size in GB na

From Exhibition > Online Head to Head > Settings > Game type is locked to UNRANKED. It doesn’t give me the option to toggle it to a ranked game, the game type field is greyed out and can’t be selected. 

Even if I search for an unranked game, it doesn’t connect me into a game and shows a loss on my record after I restart after 5-10 minutes of not connecting to a game.

Is this a known issue that’s being investigated or experienced by others? You’d think online H2H play is a core feature that gets tested before a game release? C’mon EA, get your $&@! together.

[EDIT: slightly modified thread title to improve clarity/visibility]

9 Replies

  • Hi,

    On PS5 console, I do not have the option to play a ranked head to head match.

    From Exhibition > Online Head to Head > Settings > Game type is locked to UNRANKED. It doesn’t give me the option to toggle it to a ranked game, the game type field is greyed out and can’t be selected. 

    Even if I search for an unranked game, it doesn’t connect me into a game and shows a loss on my record after I restart after 5-10 minutes of not connecting to a game.

    Is this a known issue that’s being investigated or experienced by others? You’d think online H2H play is a core feature that gets tested before a game release? C’mon EA, get your $&@! together.

  • Mods, please move to Technical Issues board if that’s the appropriate forum, thanks

  • Is having problems with players searching or playing and head to head on madden 22 unplugged everything and it's still doing it

  • BNH847's avatar
    BNH847
    4 years ago
    @EA_Blueberry From EA chat support…

    Thanks, I see your account is perfectly fine.
    11:26 AM
    I have just consulted with our team regarding the issue. I would like to inform you that we are receiving the similar contacts and many of the players are facing the same issue.
    Good thing is that, this has been brought into the notice of our team who is diligently working to fix it as soon as possible. I would request you to wait for some time till this gets addressed. Though I know nobody likes to wait but rest assured the team is actively working on it and the issue is been addressed on priority.
  • I have the exact same issue. Had the PS5 and Madden for nearly a week now, and I haven't been able to change the greyed out unranked to ranked (and I know I've not been suspended or anything like that). Please help!

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @BNH847  @Warrior4NEB 

    If you are both still experiencing this can you submit a screenshot to me what the screen looks like?

    Did you purchase your consoles second hand?

  • tcsupreme74's avatar
    tcsupreme74
    4 years ago

    I'm having this same issue as well,I prefer ordered  this game and have played over 200 games a d still can't select ranked!!!

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey, all.

    I think there is some confusion here.

    When you go to Online H2H to play another opponent, you need to select QUICK MATCH to play a ranked game. If you go to custom game to change the settings on there, it will always be greyed out because it's a "custom unranked game."

    In order for the leaderboard to be fair and accurate, all players must play under the same conditions.