[PC] Game crashes at title screen, puchased through Steam

Did you fix it? Mine won't load either it opens and the screen goes black and then it just sits there. I've tried deleting and reinstalling running as administrator I've tried downloading it on origin, ea play, and steam and it just won't open. 

@Hemmels 

Your audio/motherboard drivers are way out of date, download and install any available updates from your manufacturers website.

Check also that your display is connected to your GPU and not the motherboard video output.

Thanks.

Thanks for the reply @EA_Barry . I hadn't thought to check motherboard drivers. Unfortunately, these are the most up-to-date as provided by Asus. Link here:

https://www.asus.com/us/supportonly/Z170%20PRO%20GAMING/HelpDesk_Download/

And I do have the monitor plugged into the gfx card.

Seems strange that I was able to play the trial assuming the hardware requirements are the same?

Was hoping for any further comments. Ideally around what processing takes place 2-4s after boot that could cause an application CTD, with no Windows Events.

And why the trial worked 5 months ago. So far the game I have purchased is unplayable, so pretty serious compared to some other issues.

Is this under investigation?

Tried to play Fifa 22, but the servers are down (nice).

Fired up Madden 22 for kicks, and was able to get a crash dump (it hung, didn't crash).

Do you guys offer a bug bounty at all? Seeing as apparently i'm the only developer looking at this issue, and I don't even work for EA.

Please acknowledge bug report. I do have the 2.2 GB DMP file available, but understand getting this to you could be difficult. Do you have a public FTP I can upload to?

Hi @EA_Barry Wondering if you were of the opinion that 1 reply in 2 weeks to 5 posts to a serious issue is "good" customer service?

Literally any acknowledgement that the issue is being looked into by the dev team would be appreciated. I'm sure you can understand my frustration when bug reports about "X challenge not working" or "Y reward not attainable" seem to garner much better responses, when I can't even load the game I have paid for. I'm sure i'm not the only one with this issue.

2 weeks since last blue post. Absolutely shocking.

@Hemmels

Sincere apologies for the late reply.

There is a possible workaround we would like you to try, it is in the first post at the following link.

Can you try this and let us know how you get on, thanks.

https://answers.ea.com/t5/Technical-Issues/Madden-22-PC-Freezing-possible-solution/m-p/11514211

@Hemmels 

Also, if you happen to have the game and Origin/Steam on different hard drives, check if the issue persists with everything on your C:\ drive.

Thanks.