poor customer support
ea keeps giving me the run around like they didn't send me this email.. all i want is my 50% off like they said .
Dear Franchise Fans,
Our goal today is to provide more information on the Franchise Cloud Save issue from 12/28 and a timeline of next steps.
Status: On 12/30, we provided an update around Franchise cloud save data where some leagues became corrupted during a 10 hour window on December 28th. Our teams quickly began investigating and working to recover leagues. We've finished our root cause analysis and determined the issue impacted roughly 2% of the total number of existing leagues. However, for those leagues who accessed during the incident window, the majority resulted in an unrecoverable state.
Today, the team restored a limited number of Franchise saves via a backup. Unfortunately, those are all the available leagues that can be restored. For players looking to restart their league, a Week 17 “Play Now” Live roster went live last week with another Wild Card update available now as a starting point.
For more information on the issue and next steps, here is Madden NFL Executive Producer Seann Graddy:
Most importantly, we want to apologize for the issue. We know how important your Franchises are and feel your frustration around this issue. We deeply appreciate your loyalty to Madden and wanted to share some additional information and steps taken to ensure it never happens again.
The issue that occurred was the result of a highly unlikely set of combined circumstances leading to file server storage reaching max capacity, unutilized legacy code corrupting accessed leagues, while at the same time process errors led to almost all available backups getting deleted in an attempt to correct the original problem. Our team has done a full root cause analysis with technical experts to ensure infrastructure protocols, auto-scaling server systems, and legacy code are updated to prevent this uncommon event from ever occurring again.
Simply put: this should not have happened. While there is no making up for lost time, we would like to demonstrate our commitment to you.
First, we want to share work we’re accelerating to give our loyal Franchise commissioners more control over their franchises. We’ve looked at what type of tools would allow commissioners to customize leagues, setting them up in unique and novel ways for their own and others enjoyment.
Design work has begun on a Commissioner Tools feature set for future Madden titles. We intend to share more details on the commissioner tool features and a timeline in the coming months.
Additionally, all impacted Franchise players will receive an invite for access to the Madden NFL 24 closed beta. The invite is good for registration to access the closed beta on PlayStation®5 and Xbox Series X/S consoles only.
Finally, for all impacted Franchise players who lost progress due to this issue, you’ll receive a 50% discount on Madden NFL 24.
We appreciate all of you, and know this has been frustrating. Thank you for sticking with us and being part of our Madden NFL community.
Note: Please ensure your EA Account is up-to-date with your current email address as well as your platform of preference in order to receive future messaging about the above items. Here is an EA help topic on how to update your EA Account settings.
This is a transactional email notification. You can discontinue or modify your email marketing preferences here, but you will continue to receive important email notifications like this.
