Hi there, @abcQ6S97QLhM6j
I'm very sorry, but this is something we can't help with over Answers HQ. You'll need to contact an advisor. To do that, please open a case here.
Community ManagerHi there, @abcQ6S97QLhM6j
I'm very sorry, but this is something we can't help with over Answers HQ. You'll need to contact an advisor. To do that, please open a case here.
I’ve already spoken to an advisor and they pushed me in your direction. All I’m looking to do is verify my PSN ID so you can unlink it with whatever email it is associated with and link it to my EA account.
Community ManagerI'm very sorry you were directed here. Unfortunately, it's not something we'll be able to help with. Only an advisor can make changes to an account once they have verified ownership.
This is so frustrating! Someone hacked my account and all I’m trying to do is verify my PSN ID with EA but EA says they can’t do anything if I don’t know the email associated with my PSN and PlayStation can’t contact EA to verify my identity. Somebody has to have access to do something here and not send me back and forth!!
Community ManagerI definitely get the frustration. I know I would feel the same if I lost access to my account. There's a ton of history there that I'd hate to lose due to having to start over on a new account. Unfortunately, that's the case at this time. Hopefully, this changes in the future and we have new methods for recovering an account you no longer have access to the email for.
