Forum Discussion

Ivanator112's avatar
Ivanator112
4 years ago
Solved

Purchased madden 23 all madden edition but only got the standard edition

I purchased the all madden edition of madden 23 on July 22nd and all I got was the standard edition. I didn’t get any of the perks for the current madden 22. I looked at my purchase history and I see...
madden nfl 23
  • EA_Kent's avatar
    EA_Kent
    3 years ago

    @Ivanator112 

    Thanks! Apologies for the delayed reply on this. 

    I'd recommend getting in touch with the Xbox Support team when you've got the chance so they can take a look at the purchase. For more info on how you can reach them check out the Xbox Support website. 

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @Ivanator112, 

Where did you purchase the game, and for which platform was it? 

Ivanator112's avatar
Ivanator112
3 years ago

I selected the pre order advertisement from the madden 22 Home Screen, that directed me to the Microsoft store via my Xbox one.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Ivanator112 

    Thanks! Apologies for the delayed reply on this. 

    I'd recommend getting in touch with the Xbox Support team when you've got the chance so they can take a look at the purchase. For more info on how you can reach them check out the Xbox Support website. 

    • Apple17th's avatar
      Apple17th
      3 years ago

      EA is apologizing but that’s not helping the issue. 100.00 is a lot of money to not get what you pay for. There has to be a fix for this. 

About Madden NFL Franchise Discussion

Playing any other Madden Games? Talk about your experience on our community forums.33,110 PostsLatest Activity: 7 hours ago