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Sleven54's avatar
Sleven54
4 years ago
Solved

Purchased Pack - but never received

I had purchased a few headliners packs from the MUT store. Never received them. I contacted support - was told to wait 24 hours. Waited 24 hours - contacted support again - was told there is nothing ...
madden nfl 23
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @Sleven54 Thanks for the update, Sometimes we can see delays to check can you try completely closing out of the game, restarting your device, then going back into MUT and seeing if you have packs waiting? 

    If not, I would reach back out to our support to look into your account and see if they can find out where the packs may be. 

    • EA Help website - Live Support (Phone, Chat, Email) 
    • Twitter - Select the message icon to get assistance   
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago
@Sleven54 Wanted to confirm if you have received your packs?
  • Sleven54's avatar
    Sleven54
    4 years ago

    I have not - at least not as of today. 

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      4 years ago

      Hi @Sleven54 Thanks for the update, Sometimes we can see delays to check can you try completely closing out of the game, restarting your device, then going back into MUT and seeing if you have packs waiting? 

      If not, I would reach back out to our support to look into your account and see if they can find out where the packs may be. 

      • EA Help website - Live Support (Phone, Chat, Email) 
      • Twitter - Select the message icon to get assistance   

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