Re: Can't connect to EA servers on PS4

@1DeadlyWarrior@deezyjayy

Are you guys on a college or university campus? Are you on some other kind of restricted network?

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@EA_Barry wrote:

@1DeadlyWarrior@deezyjayy

Are you guys on a college or university campus? Are you on some other kind of restricted network?

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@EA_Barry

I am not on a college or university campus. My network NAT type is 2 - Moderate. There is no restrictions on my network.

I have tried a friends profile on my console using my home network and my friends profile is able to connect to EA server correctly.

I am getting a feeling it has to do with my Origin profile, as I am not able to log into any EA title.

@1DeadlyWarrior

Can you contact an Advisor so we can take a look at your account as that is clearly where the issue is. Thanks.

Click the following link to get started: http://help.ea.com/en/contact-us/new/?category=demo-beta

For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

@EA_Barry

After a busy month at work I was able to contacted customer support again. They checked my profile and said everything is OK. They again tried to say it was my connection. 

1. The agent first told me it was my ISP and I should contact the ISP to fix it.

• Two of my friends accounts are able to connect to EA Servers when using my PS4 on my network
• When transferring my PSN account to my friends consoles using their networks, I am still unable to connect to EA Servers.
• The above statements are enough to say my ISP is not the problem. My two friends have different ISPs than mine and I still can't connect

2. The agent then said there was an issue with the device(PS4)

• Two of my friends accounts are able to connect to EA Servers when using my PS4
• When transferring my PSN account to my friends consoles(very active EA Online players), I am still unable to connect to EA Servers
• The above statements should be enough to say the PS4 is not the problem

3. Then agent then stated their was an issue with my PSN account

• This has been brought up before but why would Sony allow me to play every other game online except EA games. This only happens when attempting to play an EA games, signing into EA servers. 

After a 3 hour conversation with the agent they told me that since I have an open case with a Specialist Team member that I should wait for the Specialist Team "hopefully to get back to me soon". When the Specialist Team emailed me almost 2 months ago,  I gave them the requested information they needed and haven't heard back.

It has now been 3 months since this issue has been present with no hope of a solution. 

I was facing the same problem right now in NFS (since an hour) and after many retries it somehow signed in automatically. EA must resolve this error ASAP.

Barry i am on a college network and im just now starting to get this email do u have any help to offer here its affecting all my friends playing ea games

@swedforthewin97

Assuming your gaming and EA accounts are linked, you may need to contact your network administrator to open the game ports for you: https://help.ea.com/en-us/help/madden/madden-2016/online-ports-for-madden-nfl-16

Additionally, I do not see Madden 16 on your account so if your accounts are linked and ports are open then you might want to contact an Advisor to check your account status and linkage.

If required, click the following link to contact an Advisor:

http://help.ea.com/en/contact-us/new/?category=demo-beta

For help on how to contact an Advisor please use this link:

http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281