Re: madden 23 - Must be signed in to access online features

I have both an Xbox one S and an X box series X. One is hardwired and one is wifi. I have never been able to play the game. I have reset my “expired” password more times than I care to count. I’ve rebooted both systems also countless times. At this point after a month I would like a refund. What a waste of time and money.

Still broken, still no refund. 

@Nodawwg 

I had someone else resolve this by setting their lineup to the best overall. Give it a try and see if that helps.

How do you set a lineup when you can’t access online 1 month after launch. 

@mikecrazy 

This is in the case you can still get into MUT, but receive that message when trying to go into any of the modes in it.

Thanks for the reply. Is there any progress on folks like myself who have followed every potential fix to no avail?

@mikecrazy 

Not at this time, but we'll relay any updates here and on our official channels.

I hope this is a joke. How is setting a lineup to best overall going to give me a refund ?  Here is a solution send your best overall account my email so they can process a refund.

@Nodawwg 

If you purchased the PC version through Origin, you can contact an advisor to see if a refund is possible. Otherwise, you can contact the retailer the game was purchased from to inquire about a refund.

Are you guys really working on it? Or you guys just don't care because your top players can all play but you clearly have thousands of unhappy fans who can't play online at all? And the fact yall put the legend John Madden on the cover and ruined his game, yall should be ashamed of yall selves. Was my fav game to relax in peace, now I hate yall 

As I said before steam has a two hour game play limit for refunds. I've spent over two hours trying to troubleshoot this issue. This is now an EA issue not a retailer issue. You put out the game knowing it was broken, baiting me into trying for hours to fix it now I can't get my money back. 

There not even trying to fix it it's been almost 2 months idk if they think it's funny or there just not trying 

I just gave up. We clearly wont be able to play this 100$ game. What a shame... Well done EA

So I bought this game on Xbox who would I have to contact for a refund Microsoft?

This is bs. Y’all knew the game was broke. Other ea games like fifa and ufc work. Even Madden 22 works! So seriously what's going on with Madden 23? 

They released an unfinished game due to time constraints; now they don't want to face the reality that they advertised a completed product and sold you a piece of software that barely runs. All the features they advertised are not accessible. The game requires a server connection to do anything of any significance. They promised you a cake and gave you a half cooked egg yolk with some flour on the side.  To keep with the baked goods analogy, EA is the only bakery allowed to sell "cake". The ESPN 2K game from early 2000s is a better game than this. I feel cheated, lied to, powerless, just to name a few. I used to love these games.

I still haven't been able to play the game. I bought it as soon as it came out and haven't played one game. All I want to play face of franchise and don't know understand why I would need anything to let me play this version. 

They sure have been working on this a long time.

Been getting this too. Since the server maintenance last thursday.