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Known_Feeder's avatar
Known_Feeder
5 years ago

Re: [MUT] missing rewards after promotion or avoiding demotion in H2H Seasons

Product: Madden NFL 22
Platform:Xbox Series X
Which console generation do you have? Microsoft Xbox Series X
What is your gamertag/PSN ID? Drunk Comedy
Date/time issue occurred August 28th 3:00 PM
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Seasons
Summarize your bug I should have received a Touchdown pack for not getting demoted from legend league in head to head seasons. I wanted to open this weekend while limited time cards are available and have waited 24 hours.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Complete a season in legend tier without getting demoted.
What happens when the bug occurs? No pack received.
What do you expect to see? Touchdown pack
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Not receiving h2h reward packs. 

2 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @Known_Feeder, 

    If you're still not seeing those rewards please reach out to the EA Help team so they can take a look. 

    You can find more information on how to set up a case with them at the EA Help website. You can also speak with them over Twitter or Facebook instead, if you prefer. 

  • Bill_Woodcheste's avatar
    Bill_Woodcheste
    5 years ago

    @EA_Kent went through the entire process yesterday with ea help (because this issue occurs 100% of the time in my experience). They told me to get screenshots because you can’t track any other rewards given to players other than packs. Ea help will blankly say that without photographic evidence that you completed a season in legend division you cannot receive a touchdown pack. More so just hope this issue is on your radar now and that the development team can start working on a fix.

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