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@EA_Blueberry wrote:

@pnap0202 

In your situation that is likely causing the issue. What I recommend doing is contacting our Support team so they can help walk you through the process of removing the extra IDs off the account. After removing them you'll need to link them up to a new EA account, otherwise the error could still remain. Removing IDs can result in lost game progress. Please read the article below to understand the risks:

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

Here is how to reach our Support team:

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

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@zurf36 

Please contact our Support team below to look into the possibility of multiple personas that may need to be removed. 

@bneglia398 

What I recommend doing is contacting our Support team so they can help walk you through the process of removing the extra IDs off the account. After removing them you'll need to link them up to a new EA account, otherwise the error could still remain. Removing IDs can result in lost game progress. Please read the article below to understand the risks:

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

Here is how to reach our Support team:

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

If I unlink my account will I loose my Ultimate team progress.

I have tried every possible solution that EA has given me and i still cannot play solo challenges. What do you suggest i do?