Community ManagerThis isn't something that we can help out with over Answers HQ, live support or through EA Help. You'll need to submit a dispute with Terms of Service to see if the ban can be lifted.
The same thing happened to me. I wrongfully got banned about three weeks ago. And as soon as I got banned I emailed EA and called them many times to review my case and no one is helping me. Any time I call I get told it’ll be resolved within the next couple days. It has now been almost three weeks and I get no responses from my emails. This isn’t fair at all. I spend so much money on the game I deserve to play it at its full potential. I am frustrated because it seems no one will help me.
Community ManagerI see your case is still under review. If you haven't heard anything by Monday, let us know and we'll get it escalated again.
Thank you for the response I’m not asking for much all I’m asking is you guys review my case so I can play the game I spend so much money on. The auction house is a huge part of the game as I can’t get players to upgrade my team. I spend way too much money on madden cash to get bundles for something like this to happen. I would understand if it took couple days but it’s been almost three weeks. That isn’t fair. But thank you for the response.
Community ManagerIf you haven't heard anything by Monday, let me know. At that point we can get it escalated again.
Hello sir, it is now Monday and I have not heard anything yet. May you please help me, this issue is way over due and I just want to get back to playing my Ultimate Team to its full potential. Thank you
Community ManagerThank you for the update. I have escalated your case again. Please keep an eye on your email. If you don't have a response by next Monday, let me know. We're facing a very large influx of cases due to the recent increase in people playing our games so it can take longer than expected to get a response. I'm very sorry for the frustration ☹️
Community ManagerHello, @Gring_doee,
Were you banned from using the auction house?
Community ManagerPlease see this article for help with banned accounts: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts. Thanks!
The same problem happen to me. It was so frustrating because I was not able to make any moves to my team. And it took about a month for my auction house to veg unblocked but I came to the answers HQ and he was able to help me very fast. Because prior I was waiting for about 3 weeks to get an answer back from EA but when I came here he helped me get my auction house unbanned after about a week.
Can you please help me I’ve tried reaching out many times and this is getting very annoying, I’ve been banned from the auction house for a MONTH
Community ManagerWe're not able to help with banned accounts on Answers HQ. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They can find out the status of your dispute.
Community ManagerYou can have an advisor look into this for you. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thank you.
