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babyturk1's avatar
3 years ago
Solved

Servers cannot process your request at this time

Hi i play on current gen xbox 1 and for some reason some of my ultimate challenges like the Legends, Team Captains, Hispanic Heritage, and AKA won’t work and it says that the “service can’t process my request”. I’m just wondering how i can fix it. 

  • Hi @babyturk1 I would recommend trying the following steps if you have not yet, and checking if this continues.

    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Remove then Readd Gamer Tag to console 
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @babyturk1 I would recommend trying the following steps if you have not yet, and checking if this continues.

    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Remove then Readd Gamer Tag to console 
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 
  • @EA_Illium I am also having the same problem on Xbox series X just happen to me now and I lost all my tokens and I was a 94