Solo battles bugged

I have had the same issue for the past 2 days. I even called EA customer support and spoke with a representative for about 10 minutes about a resolution. After paying $60.00 for the game on PC, you would think there would be more initiative to fix this bug for customers and players. Now, I will be unable to achieve the rewards due to time based challenges (Ex. 98ovr Tom Compton in the Competitive Field Pass). After asking for a refund for the game considering I cannot play what I paid for, I was denied because I’ve owned the game for more than 3 days. There is “nothing else” they could do except take my EA account details in case there is an eventual fix. Good luck. This will be the last madden I buy, unless EA finds a reasonable solution, which in my mind shouldn’t be difficult.