Product: Madden NFL 20Platform:Microsoft XBOX OneWhich console generation do you have? XBOX OneWhat is your gamertag/PSN ID? LesterTVDate/time issue occurred March 10, 2020What type of issue do you have? GameplayWhich mode has this happened in? Ultimate TeamWhich part of the mode? MUT SquadsSummarize your bug When I go to access the auction house it has a lock on it and when I try to upgrade or trade a player it says this certain feature is unavailable. How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? The main screen of ultimate team under storeWhat happens when the bug occurs? I can’t access the auction house What do you expect to see? Access to the auction housePS4 Crash Reporting: Please copy the text you put in the crash report here. What is the AMD or Nvidia Model Number of your graphics card? Enter RAM memory size in GB N/A

Hi there, @respectTHISfam. That sounds like an auction house ban. Please see this article for more information: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts. Thanks!

Unable to access the auction house/trade

20 Replies

EA_Aljo
Community Manager
6 years ago
Hello, @Gring_doee,

Were you banned from using the auction house?
Gring_doee
6 years ago
@EA_Aljo Yes I logged on yesterday and my auction house was locked and all I did was buy packs and sell the cards..
Gring_doee
6 years ago
@EA_Aljo Yes I got banned from the auction house just for buying packs, please un ban me ASAP because without the auction house I can’t play because I sold almost my whole team
EA_Aljo
Community Manager
6 years ago
@Gring_doee

Please see this article for help with banned accounts: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts. Thanks!
CrisHirtes
6 years ago
The same problem happen to me. It was so frustrating because I was not able to make any moves to my team. And it took about a month for my auction house to veg unblocked but I came to the answers HQ and he was able to help me very fast. Because prior I was waiting for about 3 weeks to get an answer back from EA but when I came here he helped me get my auction house unbanned after about a week.
Gring_doee
6 years ago
@EA_Aljo it’s been 3 weeks since I was banned from the auction house and all you’ve guys have said is your investigating it and that’s it. ALL I DID WAS BUY PACKS AND SELL THE PLAYERS AND I HAVENT BEEN ABLE TO PLAY THE GAME FOR 3 WEEKS
Gring_doee
6 years ago
Can you please help me I’ve tried reaching out many times and this is getting very annoying, I’ve been banned from the auction house for a MONTH
EA_Aljo
Community Manager
6 years ago
@Gring_doee

We're not able to help with banned accounts on Answers HQ. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They can find out the status of your dispute.
kingspooks95
5 years ago
@EA_Aljo I was for 14 days starting Feb.26,2021 Nd it’s March 13,2021 it’s been 15 days today. Why haven’t I been unbanned from the auction house yet?
EA_Aljo
Community Manager
5 years ago
@kingspooks95

You can have an advisor look into this for you. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thank you.

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Unable to access the auction house/trade

20 Replies

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