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DeeMaCC's avatar
3 years ago
Solved

Unknown login error occurred (Madden 23) - every two games

I receive the unknown loggin error after every few games of madden are played. The only resolution that works is removing my gamer tag from my Xbox then re-adding. 7/10 I am able to login in and play...
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    HI @inherintglint78 @DeeMaCC Can we try going through the follow to check if this continue?

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

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