Forum Discussion

shepardbreed's avatar
4 years ago
Solved

Why is my Madden account banned?

I’m new to madden and was following some YouTube ways to build my team. I’m not mad at the banned but believe I should be suspended. I grinded out the weekly challenges to build my team. I did everything All the other players are doing. I want to eventually get into tournaments but with me being banned that isn’t possible. Is there anything I could do to help get my account back? I really love the way how madden to played this year!! I rather keep playing then stop because I can’t keep up with everyone else who are paying for cards.

[CM - Edited title for clarity]

  • Hi @shepardbreed

    We can't look into this for you from the forums but our Terms of Service team (ToS) can take a look if you fill out the webform to send in an appeal to them.

    Saying that, contacting the ToS team is only advisable if you believe the ban you received was added by mistake/no rules were broken. There is no purpose reaching out to the ToS team aside from that as they will not overturn bans or reduce the sanction if the rules were broken and creating appeals for legitimate bans adds more to the queue and causes the wait times to spike.

    - EA_Lanna

38 Replies

  • shepardbreed's avatar
    shepardbreed
    4 years ago
    @duncan202020 To this day bro, I still haven’t received a lift. I’m coming to the conclusion that madden doesn’t really care about their community! They rather steal and run besides figuring out an agreement!
  • duncan202020's avatar
    duncan202020
    4 years ago

    @shepardbreed have you tried calling them? I've called the past 2 days and I honestly feel like they have my number blocked because I call now it tells me that they don't have representatives available. EA is a jock, I literally wouldn't be mad if I actually did something to exploit the game, but I literally don't do anything but play the game.

    @socomkid24 did you ever get this resolved??? I have recently been banned the same way and can't get a response from anyone

    @Anonymous they banned you because its technically called "coin distribution" if your friend sends your coins in anyway in this game. I even got banned for it 3 days ago and I've literally never helped a friend out or sent coins to anyone

    (CM: Posts shared in a row have been merged. Check out this post for tips on how to edit and add more to a post.)

  • SteveRouse2022's avatar
    SteveRouse2022
    Rising Novice
    4 years ago

    This is exactly what just happened to me and what happened on Madden 22 four times. Three times they overturned it after appealing but not the final time. 

    I just had $2,000,000+ disappear and my auction house is locked along with the banned email I just received. 


    “coin distribution” is something I don’t even know know to do or what it is 

    someone said it’s bots / AI that thinks we cheat when we buy low and sell high. 

    my actual problem is this - almost everytime we appeal and they respond, it’s an auto response of “we

    investigsted and we will mot be removing the ban. We were right to bam you for breaking the rules. 

    how do we get ahold of an actual person that will listen and calmly research to determine we didn’t do it? There has to be enough strings of code to investigate  and prove we didn’t do this. 

  • Monkeyboots36's avatar
    Monkeyboots36
    4 years ago

    In your banned account you can download your information, it is the only thing you can actually still do when banned, in there you can see what happened. This is how I found out how people tried to hack my account from tunesia en Turkey. This is apparentely the reason for banning me. Not sure why they coudn't tell me this. When making a ticket, choose hacked and avoid using the words blocked or banned, cause this will trigger an automatic system which will give you an automatic answer.

    I succeeded and finally a REAL person is checking my case. 

  • julesmcd's avatar
    julesmcd
    4 years ago

    thank you. this is great information. should be high lighted more prominently. still trying to work out how i triggerd match cheating ban on my PC

  • nfsplayer0402's avatar
    nfsplayer0402
    4 years ago
    in need fire speed I got banned for no reason even though I just got the games.
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 years ago
    Hi folks,

    I appreciate you reaching out to us, but I'm afraid we can't assist with account bans here on Answers HQ. It would be up to the Terms of Service team to review the account and see if the ban can be lifted. Please follow the steps I linked min my earlier post for more on how to send in an appeal to that team.

    If they determined that the ban should remain in place, I'm afraid that means the account will stay banned. Since this isn't something we can assist with directly, I am going to lock this thread.

    - EA_Lanna

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