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MrMadden15's avatar
MrMadden15
5 years ago

Why tell us to appeal bans via your site, THEN NOT RESPOND!

Day by day this company shows me what my $10k+ Since 2018 really means to them. We can’t even get competent people to simply realize that they’ve made mistakes. Deny, deny, deny, deny, deny, point fingers.........and never resolve issues.

I’d bet willing to bet top dollar, these guys are [Edit - Admin.]

4 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi, @MrMadden15 

    Our Terms of Service team will attempt to get to dispute requests within 5 business days, however depending on the amount of players contacting them at time of the year (holiday season is upon us where more employees are likely to put in time-off requests), it may take slightly longer than usual to get a response back.

    I know it's hard to tell someone to wait, but please continue to do so until our team can get to your request. We value your patience.

    For anyone else experiencing a ban or suspenson:

    Please check the email address associated with your EA account for additional information. If you are unable to find the email after double-checking all folders in your email address, please contact our Terms of Service team via the link below for details and/or to dispute the action taken on your account.

    For full details on EA's Terms of Service and User Agreement:

  • mrcouzo08's avatar
    mrcouzo08
    5 years ago

    Patience has NEVER been a problem for us. After all we have been waiting since August for EA to fix the god awful gameplay in this game.

    Let me let you in on a little secret to relationship building..............

    Admitting you were wrong is the key.........

    I could give two craps about what steps you take to resolve the issues....

    Just don’t portray me as some cheater who should be BANNED for something I KNOW FOR A FACT I DIDN’T DO.

    Admit EA screwed up with some algorithms, and MOVE ON!!! I can almost guarantee, while they are pissed, you’d still have a user base who’d likely be a little more receptive the “Hurry up, and Wait” speech...

  • ryanjames916's avatar
    ryanjames916
    5 years ago
    @EA_Blueberry It has been 11 days since ive submitted my help tickets. That is more than double the 5 days and still no response. What is going on with the TOS team? Are they that far removed and unreachable by everyone else in your companies structure?
  • soylaprofecia's avatar
    soylaprofecia
    5 years ago

    Thread #8 I am posting to to try and UPVOTE this HUGE problem EA has!!!

    @EA_Blueberry @EA_Barry @EA_Aljo 

    ★★★★ NOVICE
    EA_Blueberry
     
    6 pt

    Hello, Madden NFL Community,

    If your EA account was recently actioned, please check the email address associated with your EA account for additional information. If you are unable to find the email after double-checking all folders in your email address, please contact our Terms of Service team via the link below for details and/or to dispute the action taken on your account.

    For full details on EA's Terms of Service and User Agreement:

    7 people had this problem.
     
    My direct message:
     
    Posting over and over and over again about how to take action on a banned account does snot provide any REAL service to your community if the EA help team that is supposed to "help" resolve these issues takes no action or takes FOREVER to respond to help requests!!! I have been banned twice now since September for....."I don't know what", because I never received a warning, or a follow up email to my case claim, other than "Please take a survey" after I was unbanned the first time for doing "NOTHING WRONG"! I have emailed....called...filled out another survey sent to my email for the call in. Told to call back in 48 hours, on Friday of last week, if I had not heard from the TOS team about my claim. All with no resolution or any actual help from the EA HELP you guys come on here and tell us to talk to. What can actually be done, where there is an allowable "time of response" for EA TOS team to fix issues that are of no fault to EAs loyal customers who spend their hard earned money on this game!?!?!?

    I personally have spent over $2000.00 on this game since launch, only to be banned twice, for in my opinion, overuse of the companion app and a glitch screen I have had to deal with since the first ban every time I log into MUT, that I am hearing is the cause of the second banning!!! How long are you guys going to allow yourselves to look like chumps, coming on here, "doing your jobs" by posting the ONLY and so called correct way to file a claim for being banned, when the TOS team takes forever to "investigate" and respond....if they respond at all!?!?!?!?

    HINT: We, those of us banned for no reason, are using the links you guys provide to appeal our false bans! We are sending emails to the TOS team and waiting, forever, for them to respond, we are being "PATIENT" as asked to be even though EA immediately fixes any in game glitch that causes them to lose money in anyway. The EA TOS team is just taking their time in responding to our emails, calls, posts and PATIENCE because they don't want to take responsibility for yet ANOTHER mistake this years MUT team has made!!!

    I know I am complaining to you, and I will probably just get the same, "please follow these instructions" response we all get. I understand this is not your fault, but can you please just stop with the "just do this, be patient, and it will get fixed" response you all are putting out there. When EA and their TOS team care as much about US, as we care about the game we spend our money on and love playing, then maybe ya'll's job will get easier!

    X'ed: Falsely banned player, for the second time now,
    SoyLaProfecia
     
    If I am banned from posts soon, everyone will know why! This is the 8th thread I have posted this to! We all want a response, not some BS quick excuse or lack there of!

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