Ads not working, Android

Currently attempting to get a hold of staff as well (I don't think they're understanding my issue). I'm on android, ads don't work. Simple as that. Yes I've tried all the normal stuff. I'll attach a few images. Two are the before/after of clicking the watch an ad button on the events page, just darkens the screen, nothing ever pops up. Other one has an empty container where there's supposed to be a "watch ad" button. I have had this issue for years, just never complained about it until now. Been through multiple phones, again tried all the normal ad ID stuff, clearing cache/data, restarting, updating, uninstall reinstall, etc.