Forum Discussion

GFXLambda's avatar
6 years ago

App keeps crashing after odd overdrive match (EA support proposed to raise here)

First of all, I chated with EA support twice (the second time after doing all the troubleshooting advice I got in the first place, that didn't help) and they ask me to bring the issue to the attention of the community manager here. I am really frustrated right now and loosing so much progress on the X factor promo (was en route for a second master, that might have become impossible due to the downtime of my app).

No comes the error description:

I played an overdrive match and my opponent managed to score impossible 20k+ points in the first seconds (see screenshot, my team is the 49ers). I kept playing and the apped crashed eventually before the end of the match. It keeps crashing at every launch. Interestingly, after reinstalling the game, I manage to get to the home screen each time and can even click through the daily message screen. However, as soon as I close this window or trying to proceed to some other section of the game, it crashes. I think the issue is related to the odd overdrive match explained in the way that the app crashes while trying to show the game result. EA please help quickly!!!

15 Replies

  • Thank you guys, in particular @EA_Barry for sending me back to the support team. I had a long conversation with a staff member from the technical team. It seems that many players experience the same problem. So it has been confirmed that it is not a user specific problem. However, only a workaround is existing as possible solution for now as the team is investigating. Unfortunately, the workaround isn't resolving the issue in all cases and I continue to see my app crashing. @EA_Barry : would it be possible to receive further information on the status of the current investigation and timeline for a deployment of a solution somewhere in this forum or on twitter, since I don't want to have to contact EA support every other day?

    Finally, I hope that their will be a general solution in place soon, since I feel this particular problem might possibly affect ANY player as we cannot avoid getting matched up with potential hacker. I also hope I won't loose so much progress in the meantime and be able to catch up once the issue is resolved. Otherwise, I will have to call it a season, possibly a career.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @thegatorfan122 

    Oomf! After looking at those videos it matches up with OP's name. Got excited to post the workaround solution here to see if it would work for OP, but yeah the video and image matches up with the original post here.

    Thanks for looking out, @thegatorfan122 

  • @GFXLambda I read on mutthead that this issue was resolved. Just wanted to give you a shout and say I'm super glad they got this resolved.
    You're commish didn't quit until they got this fixed bro. That's a good damn commissioner.
    Anyway, congrats man. And I hope they nailed that cheater that caused you all this problem.

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