I logged into the game this morning and received the following notice:
PENALTY FLAG
WARNING
This account has been found in violation of the User Agreement and has had its coins reduced and access to the Auction House temporarily disabled. Further breaches may result in additional actions taken against this account up to and including banning the account.
My coins have been reduced to 100,000 from between 1.5million and 2million.
I do not understand this. I am a clean player. I have not purchased coins. I only have one account and have not made any kind of transfers. The coins I had were coins that I earned through legitimate grinding (I'm a level 73) and perfectly normal activity in the Auction House.
I have submitted a ticket to Customer Service. In past experiences, they have requested that I post on these forums, so I'm doing so.
This is extremely frustrating. If I cannot find out from EA why I was penalized and if I cannot get my coins and AH access restored, I think I am done with this game.
UPDATE: I just received 1.5 million back from EA. I have no idea if that's everything they took, because I didn't take a screenshot last night. But it's pretty close. I still can't access the AH, but it's at least a good sign.
Same happened to me. I do not know how to hack nor would I do so. Never broke any ToS. Yet 15M gets wiped out. Very upset because I have been playing since this game started over 3 years ago.
I opened a ticket which I assume nothing will be done. Even if I build my coins back up, who is to say they will not just wipe them out again before the next major promo. This is robbery.
stEAling from me.
